Learning & Development Manager

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization s mission and vision Works with property leadership team to identify and address employee and organizational development needs The position is responsible for ensuring effective training is in place to enable the achievement of desired business results Training programs focus on a variety of topics including product knowledge company philosophy and customer service and leadership skills Conducts needs assessments designs and develops training programs and facilitates the delivery of both custom and corporate training programs Measures the effectiveness of training to ensure a return on investment CANDIDATE PROFILEEducation and Experience 2-year degree from an accredited university in Human Resources Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the human resources or related professional area certified trainer OR 4-year bachelor s degree in Human Resources Hotel and Restaurant Management Hospitality Business Administration or related major certified trainer no work experience required CORE WORK ACTIVITIESAdministering Employee Training Programs Promotes and informs employees about all training programs Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations Helps employees identify specific behaviors that will contribute to service excellence Ensures employees receive on-going training to understand guest expectations Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills Meets with training cadre on a regular basis to support training efforts Observes service behaviors of employees and provides feedback to individuals and or managers Evaluating Training Programs Effectiveness Monitors enrollment and attendance at training classes Meets regularly with participants to assess progress and address concerns Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills Reviews comment cards guest satisfaction results and other data to identify areas of improvement Measures transfer of learning from training courses to the operation Ensures adult learning principles are incorporated into training programs Developing Training Program Plans and Budgets Ensures all training and development activities department specific and general property training are strategically linked to the organization s mission and vision Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance Makes any necessary adjustments to training methodology and or re-trains as appropriate Aligns current training and development programs to effectively impact key business indicators Establishes guidelines so employees understand expectations and parameters Develops specific training to improve service performance Drives brand values and philosophy in all training and development activities Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement Managing Training Budgets Participates in the development of the Training budget as required Manages budget in alignment with Human Resources and property financial goals Manages department controllable expenses to achieve or exceed budgeted goals Utilizes P-card if appropriate to control and monitor departmental expenditures At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality Always by delivering thoughtful heartfelt forward-thinking service that upholds and builds upon this living legacy With the name that s synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott Hotels In joining Marriott Hotels you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you JW Marriott is part of Marriott International s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world JW believes our associates come first Because if you re happy our guests will be happy JW Marriott associates are confident innovative genuine intuitive and carry on the legacy of the brand s namesake and company founder J Willard Marriott Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy true camaraderie with a diverse group of co-workers JW creates opportunities for training development recognition and most importantly a place where you can pursue your passions in a luxury environment with a focus on holistic well-being Treating guests exceptionally starts with the way we take care of our associates That s The JW Treatmentxe2x84xa2 In joining JW Marriott you join a portfolio of brands with Marriott International Be where you can do your best work xe2x80x8b begin your purpose belong to an amazing globalxe2x80x8b team and become the best version of you