Top Customer Solutions Engineer, Networking, Google Cloud

Minimum qualifications Bachelor s degree in Science Technology Engineering Mathematics or equivalent practical experience 6 years of experience writing debugging code written in a general purpose coding language e g Java C C Python Shell Go or JavaScript etc and in virtualization and orchestration frameworks Experience with systems and with Linux Unix or a similar operating system Preferred qualifications Experience with software-defined networking with public Cloud or SDN software Experience with Kubernetes or container networking Experience with the HTTP protocol and APIs based on HTTP Network specific kernel parameters TCP keepalives TCP windows etc Ability to maintain customer focus on a logical troubleshooting process during customer outages Ability to consistently demonstrate a well-developed systematic logical troubleshooting methodology for each customer issue Ability to quickly assess customer issues to determine impact scope and to create next steps for troubleshooting About the job The Google Cloud Platform team helps customers transform and build what s next for their business all with technology built in the cloud Our products are developed for security reliability and scalability running the full stack from infrastructure to applications to devices and hardware Our teams are dedicated to helping our customers developers small and large businesses educational institutions and government agencies see the benefits of our technology come to life As part of an entrepreneurial team in this rapidly growing business you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers employees and partners In this role you will be a part of a global team that provides 24 7 support to help customers seamlessly make the switch to Google Cloud You will provide a high-touch dedicated service to the most critical customers with environments aiming to anticipate their needs optimize product performance and enable customer success across complex environments You will focus on proactive solutions and deep customer-centric supportability helping to avoid issues build stronger customer trust enable customers continuous growth and long term success on Google Cloud Platform GCP You will troubleshoot technical problems for customers with a mix of debugging networking system administration updating documentation and when needed coding scripting Google Cloud accelerates every organization s ability to digitally transform its business and industry We deliver enterprise-grade solutions that leverage Google s cutting-edge technology and tools that help developers build more sustainably Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems Responsibilities Work with customers and other support personnel to resolve customer issues Collaboratively troubleshoot reproduce and find root causes for customer issues Develop an in-depth understanding of Google Cloud networking technologies including internal implementation details Act as consultant and subject matter expert for internal stakeholders in product engineering sales and customer organizations to resolve technical issues and improve Google Cloud Work as part of a team of engineers consultants that globally ensure 24-hour customer support This will include a need to sometimes work non-standard work hours shifts and may include weekend work Improve the support of Google Cloud networking technologies by working with product engineering teams Collaborate with product engineering teams on product launches and to help product teams understand customer issues to improve existing products Google is proud to be an equal opportunity workplace and is an affirmative action employer We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status We also consider qualified applicants regardless of criminal histories consistent with legal requirements See also and If you have a disability or special need that requires accommodation please let us know by completing our