Consultant, Support Engineer Urgent Search

Job Description

Ready to build the future with AI
At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Consultant, Support Engineer
In this role, [As an L3 SQL and Application Support Engineer, you will be the final escalation point for complex technical issues related to SQL databases and enterprise applications. You will work closely with development, infrastructure, and L1/L2 support teams to ensure system stability, performance, and continuous improvement.]

Responsibilities
. Troubleshoot and resolve complex application issues escalated from L1/L2 teams.
. Perform root cause analysis and implement permanent fixes (hotfixes or code changes).
. Collaborate with development teams to resolve software defects and performance bottlenecks.
. Monitor application logs, system-health, and performance metrics.

Qualifications we seek in you
Minimum Qualifications
. Bachelor%27s degree in computer science, IT, or related field.
. Experience with monitoring tools and incident management systems (e.g., ServiceNow).

Preferred Qualifications/ Skills
. Strong SQL Server expertise (T-SQL, indexing, performance tuning).
. Good to have hands-on in T-SQL.
. Experience with application support in enterprise environments.
. Excellent analytical, troubleshooting, and communication skills.
. Work on Service now request and incidents.
. ITIL overview and fundamentals.
. Good to have knowledge of tools like Spotlight, Jira, Microsoft report builder etc.
. Having knowledge of US Insurance Process and system can be beneficial.
SQL Database Support:
. Design and maintain database architecture and capacity planning.
. Optimize SQL queries, stored procedures, and indexing strategies.
. Conduct T-SQL code reviews and performance tuning.
Application Support:
. Troubleshoot and resolve complex application issues escalated from L1/L2 teams.
. Perform root cause analysis and implement permanent fixes (hotfixes or code changes).
. Collaborate with development teams to resolve software defects and performance bottlenecks.
. Monitor application logs, system health, and performance metrics.
Collaboration & Leadership:
. Mentor and guide L1/L2 support engineers.
. Document solutions, SOPs, and RCA reports for knowledge sharing.
Proactive Maintenance & Innovation:
. Analyse trends in system performance and propose architectural improvements.
. Evaluate and recommend new tools and technologies for IT optimization.

Why join Genpact
. Lead AI-first transformation - Build and scale AI solutions that redefine industries
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career&mdashGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
. Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
. Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let&rsquos build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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