▷ 3 Days Left: SAP Service Delivery Manager

2 weeks ago

Lucknow India HCLTech Full time

Job Description

Please find below SDM JD.

Qualifications & Skills:

- 1215 years in SAP project/program management, with strong SAP HANA expertise.
- Background from SAP Functional OTC/FICO/Production or Logistics to understand E2E business processes
- Experience in AMS, outsourcing, and hosting engagements.
- ITIL certified; strong leadership, communication, and customer management skills.
- Proven ability to work in global, virtual teams and drive customer success.

Key Responsibilities:

- Plan and execute transition & operations of customers into the AMS service and Managing Projects/Programs
- Drive the customer engagement end-to-end including budget responsibility, customer expectations, delivery team success, reporting and invoicing
- Lead the involved delivery units and make the sure transition is done in budget, time and quality
- Constant improvement of the SAP AMS transition management methodology and set the global standards
- Development & Implementation of quality plans for AMS customers and delivery partners
- Solution design for complex AMS proposals
- Escalation Management - De-escalate critical customer situations
- SDM to drive Projects and Application Support & Maintenance portfolio - SAP, Custom Apps, SaaS and Mobility portfolio for an utility customer
- Good understanding of SAP's strategy, products, services and organizational structure
- Support pipeline generation, qualification, opportunity management and Deal closure
- Be a coach to other team members
- Overall responsible for end-to-end management of projects / Services in the span of control.

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