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3 weeks ago

Gurugram Gurugram India HCLTech Full time

Job Description

Kindly find below job description

Location - Gurugram

Mode - WFO

We are seeking an experienced ServiceNow developer to lead the configuration, maintenance, and optimization of our ServiceNow platform.

The ideal candidate will have 10+ years of hands-on experience in ServiceNow developer/ Architect, with expertise in ITSM, ITBM, ITOM, and custom application development.

CSDM framework knowledge and has implemented in his experience along with best CMDB practices on service mapping,import sets, discovery, HAM,SAM end to end understanding to drive and work with engineers for better recommendation.

HRSDM Modules experience to work with HR Team for new enhancement requests , development of workflows for onboarding and offboarding use cases.

Service Now Bots development thought process to help establish custom bots for us.

User Administration, License Monitoring and performance issues reporting and alignment with Team for optimization cost for ServiceNow.

Key Responsibilities

Platform Management:Administer, configure, and maintain ServiceNow instances (production, test, and development).

Upgrades & Patching: Lead upgrades, patches, and migrations while ensuring minimal downtime.

Workflow Automation:Design and implement workflows, business rules, UI policies, and scripts (JavaScript, Glide).

Integration:Develop and manage integrations with third-party tools (REST/SOAP APIs, MID Server, LDAP, SSO).

Performance Tuning: Optimize platform performance, troubleshoot issues, and ensure scalability.

Security & Compliance Manage user roles, groups, and access controls; enforce security best practices.

Reporting:Create dashboards, reports, and metrics using Performance Analytics.

Mentorship: Guide junior administrators and collaborate with cross-functional teams (IT, HR, Finance).

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