Job Opprtunity

Job Description Experience Required: Minimum 5+ years of relevant GCP support & administration experience. Total Experience can be more, but 5 years of experience in GCP is must. Certification Required: At least one active Google Cloud certification (e.g., Associate Cloud Engineer, Professional Cloud Architect, Professional Cloud DevOps Engineer etc.) Job Summary We are looking for a highly skilled Level 3 GCP Support Engineer responsible for providing advanced technical support, incident management, and change management for mission-critical cloud environments hosted on Google Cloud Platform (GCP). The ideal candidate will have deep hands-on expertise across GCP services, strong automation and IaC skills with Terraform, and the ability to troubleshoot complex multi-layer cloud infrastructure issues. Key Responsibilities - 1. Incident Management (L3 Escalation) - Act as the primary escalation point for complex incidents requiring deep technical analysis. - Troubleshoot and resolve priority P1/P2 issues related to compute, storage, networking, databases, IAM, Kubernetes (GKE), logging/monitoring, and cloud security. - Perform detailed root cause analysis (RCA) and implement permanent fixes to avoid repeat incidents. - Liaise with Google Cloud Support to escalate vendor-level issues where necessary. - Ensure SLAs, SLOs, and incident response times are consistently met. - 2. Change Management - Plan, validate, and implement controlled changes in production and non-production environments following ITIL processes. - Perform impact analysis, risk assessment, and rollback planning for all assigned changes. - Maintain change documentation and ensure compliance with organizational and audit standards. - 3. GCP Administration & Operations - Manage, configure, and optimize core GCP services-Compute Engine, Cloud Storage, VPC, Cloud SQL, Cloud Run, GKE, Load Balancers, Cloud Functions, and IAM. - Monitor platform performance and troubleshoot reliability, performance, and capacity issues. - Implement cost optimization strategies and assist with budget and quota management. - Maintain logging, monitoring, and alerting via Cloud Monitoring, Cloud Logging, and third-party tools. - 4. Infrastructure as Code (Terraform) - Build, maintain, and enhance infrastructure-as-code (IaC) templates using Terraform. - Standardize deployments and enforce modular, reusable Terraform code structures. - Integrate Terraform with CI/CD pipelines for automated provisioning. - Conduct security and compliance reviews for Terraform builds and cloud resources. - 5. Automation & Process Improvement - Develop scripts and automations using Python, Bash, or Cloud-native tools to reduce manual operational overhead. - Identify opportunities for service improvements and drive optimization initiatives. - Create runbooks, SOPs, and automation frameworks to streamline repeated tasks. - 6. Security & Compliance - Implement and maintain GCP security best practices, including IAM least privilege, VPC security, firewall rules, CMEK, and security posture management. - Assist in internal/external audits and ensure cloud environment compliance with organizational policies. - Monitor and respond to security alerts, vulnerabilities, and threats. - 7. Documentation & Knowledge Sharing - Maintain comprehensive documentation for infrastructure, procedures, incident reports, and change logs. - Mentor junior engineers (L1/L2) and conduct knowledge transfer sessions. - Contribute to technical architecture reviews and best-practice recommendations. Required Qualifications - Minimum 5+ years of hands-on experience in Google Cloud Platform support and administration. - Strong understanding of GCP architecture, networking, security, IAM, compute, storage, and container services. - Proven experience handling 24-7 support, on-call rotations, and production-critical workloads. - Advanced proficiency with Terraform for IaC, including modules, workspaces, and GCP providers. - Hands-on experience with CI/CD tools such as Cloud Build, Jenkins, GitLab, or GitHub Actions. - Strong troubleshooting skills across Linux, networks, APIs, and cloud-native services. - At least one active GCP Associate/Professional certification is mandatory. - Deep understanding of ITIL processes (Incident, Problem, Change Management). - Strong communication, analytical thinking, and technical documentation skills. Preferred Skills (Good to Have) - Experience with Kubernetes/GKE cluster operations and troubleshooting. - Familiarity with monitoring and observability tools (Datadog, Prometheus, Grafana, ELK, etc.). - Python/Go scripting experience. Soft Skills - Strong problem-solving and analytical skills. - Ability to work independently under pressure. - High sense of ownership and accountability. - Excellent verbal and written communication for customer-facing scenarios.