Sales Intern

1 day ago

Delhi, Delhi, India Solh Wellness Full time
Job Description

Position Overview

We are seeking a motivated and empathetic Tele Sales Intern (B2C) to handle both pre-sales and post-sales calls for our Prarambh Life (PL) addiction recovery courses (3-month & 6-month programs). The role involves nurturing inbound leads, explaining program details, handling objections, closing sales, and providing after-sales support to ensure high customer satisfaction and retention.

Key Responsibilities

Pre-Sales (Lead Conversion):

- Call and qualify incoming leads generated through campaigns.
- Explain the Prarambh Life courses (3-month prevention/low-risk program, 6-month moderate/high-risk program).
- Address queries regarding substance use and new age behavioral challenges (e.g., screen addiction, smoking).
- Share program features such as AI + human intervention, language options (Hindi/English), affordability, and accessibility.
- Understand customer concerns (pricing, time availability, expectations) and handle objections tactfully.
- Fix appointments with psychologists if needed for deeper consultations.
- Maintain lead records, call notes, and follow-up schedules.

Sales Closure:

- Persuade leads to enroll in the course by offering suitable solutions.
- Provide offers/discounts as per campaign approvals.
- Collect payment confirmations and ensure smooth onboarding into the program.

Post-Sales (Retention & Support):

- Welcome enrolled users with onboarding calls.
- Explain how to access the Solh app, guided plans, and program features.
- Follow up regularly to ensure engagement and reduce dropouts.
- Gather customer feedback and escalate concerns if required.
- Maintain long-term relationships to encourage referrals and continued usage.

Key Skills Required

- Excellent verbal communication skills in Hindi & English.
- Active listening and empathy to connect with individuals dealing with addiction or stress.
- Ability to handle objections and close sales without being pushy.
- Good organizational skills for managing leads, follow-ups, and CRM tools.
- Strong persuasion, confidence, and patience.
- Basic knowledge of digital platforms (WhatsApp Business, CRM tools, Excel).

Qualifications

- Graduate/Undergraduate with strong communication skills.
- 0.6 1 years of experience in tele calling, tele sales, or customer support (preferably in EdTech, wellness, or service industry).

Freshers with excellent communication and persuasion skills may also apply.

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