(30/09/2025) Director, IT Operations Engineering

Job Description

We are seeking a Director, IT Operations Engineering,to lead our enterprise IT operations, endpoint engineering, and information security initiatives. This role blends operational leadership, devopsexpertise, and strategic endpoint management oversight to ensure our systems, applications, and data remain secure, reliable, and high performing.

The Director will oversee the IT operations & engineering team responsible for internal devOps, endpoints (Windows, macOS, virtual/physical), enterprise platforms integrations. This position requires close collaboration with our SVP of Information Security, IT, GRC, and business units to meet business, security, and client requirements while ensuring consistent, high-quality end-user experience.

Role And Responsibilities

- Lead the strategy, design, and execution of IT operations engineering to ensure stability, scalability, and performance across global environments
- Serve as primary escalation point for DevOps-related account issues and service requests; collaborate with business units and internal teams to triage and resolve problems
- Support project setups, deployments, and infrastructure verification in alignment with internal best practices
- Continuously monitor automated alert systems, triaging events and ensuring proactive resolution
- Collaborate with IT Operations & Engineering and business teams to deliver internal solutions that meet operational, security, and client requirements
- Track industry trends and emerging DevOps technologies to inform future capabilities
- Oversee the Endpoint Engineering team in the design, configuration, deployment, and maintenance of Windows and macOS environments (physical and virtual)
- Provide reporting and updates to leadership on OS upgrades, migrations, and patch deployments through MDM tools (Intune, Kandji)
- Ensure endpoint environments and applications remain secure, reliable, and compliant with enterprise standards
- Evaluate and recommend emerging endpoint technologies to improve security, performance, and end-user experience
- Act as primary liaison between IT operations, information security, and business units to ensure alignment of priorities and solutions
- Partner with Supplier Risk Management, Cyber Defense, and Application Security teams to resolve operational and security-related issues
- Represent IT Operations in executive forums, client engagements, and compliance audits
- Maintain accurate and up-to-date system documentation, operational procedures, and end-user guides

Preferred Qualifications

- 810+ years of progressive experience in IT operations, DevOps, endpoint engineering, and enterprise platform management, with proven leadership experience
- Certifications in relevant MDM platforms (Intune, Kandji, or equivalent)
- Expertise in endpoint management across Windows and macOS environments, including automation workflows and enterprise-scale deployments
- Strong technical understanding of infrastructure, enterprise platforms, and security technologies
- Strong experience with SaaS and PaaS platforms
- Solid understanding of on-premises infrastructure
- Proficiency in PowerShell, Bash, and infrastructure-as-code automation concepts
- Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Strong collaboration and communication skills; demonstrated ability to work effectively across technical and non-technical teams
- Bachelor's degree in Computer Science, Information Technology, or related field preferred; equivalent professional experience considered