
VisionPLUS 10 Support
3 weeks ago
Role Summary
The L1 Production Support Engineer for VisionPLUS 10 (Flex) at the client is responsible for monitoring,
triaging, and resolving first-level issues across VisionPLUS 10 modules. This includes batch job
monitoring, incident handling, and coordination with L2/L3 teams for escalations.
Required Skills & Experience
- 2 to 5 years relevant experience in L1 support roles, preferably in banking or card systems.
- Basic understanding of VisionPLUS 10 (Flex) architecture and core modules.
- Exposure to JCL, COBOL, VSAM, CICS is a must.
- Exposure to Microfocus environment (Flex) is a must Basic Linux commands, WinSCp, Putty, DMC, Scheduler for Open Technologies
- Familiarity with SQL/DB2 and log analysis Good To Have
- Strong communication and customer service orientation.
- Experience with ITSM tools (e.g., ServiceNow, Remedy)
- Knowledge of ITIL practices preferred Good To Have
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