▷ Apply in 3 Minutes Operations Manager

3 weeks ago

Mumbai India SFL Full time

Job Description About us: Sports for Life (SFL) is building India's leading ecosystem of sports academies, helping children and young athletes learn, play, and grow. We partner with academies, coaches, and parents to deliver world-class training and experiences while making sports more accessible and organized. Role Overview: We are looking for an Operations Manager to oversee the smooth day-to-day functioning of our academies and tournaments. This person will be the key link between parents, coaches, and ground owners, ensuring seamless coordination and excellent service delivery across centers. Key Responsibilities: Parent Coordination: - Handle queries, feedback, and concerns in a timely manner. - Manage communication of schedules, updates, and reports. Coach Coordination: - Support coaches with schedules, training logistics, and operational needs. - Track attendance, performance, and ensure coaching standards are maintained. - Facilitate clear communication between coaches and management. Ground Owner & Vendor Management: - Liaise with ground owners to ensure availability, maintenance, and compliance with agreements. - Coordinate ground bookings, payments, and resolve operational issues. - Build and maintain positive relationships with facility partners. Operations & Logistics: - Oversee daily operations across multiple centres. - Ensure training sessions start and end on time with all resources in place. Reporting & Process Management: - Maintain operational records, fee collection updates, and reporting dashboards. - Suggest and implement improvements to streamline operations. Qualifications and Skills: - Bachelor's degree in Business, Sports Management, or related field. - 24 years of experience in operations, customer relations, or sports/education management. - Strong communication and people management skills. - Highly organized with the ability to multitask and problem-solve. - Passion for sports and working with children. - Proficiency with MS Excel/Google Sheets What we Offer: - Opportunity to be part of a growing sports ecosystem in India. - Work directly with academy leaders, coaches, and parents. - Exposure to operations in sports events, tournaments, and academies. - Competitive salary with growth opportunities. Sports For Life is an Equal Opportunity Employer and is committed to conduct an objective recruitment process based on the requirements and merit of the candidates. It is against the policy to reject any candidate based on their gender, caste, race, sex, disability, colour, religion, creed or sexual orientation. SFL has a zero-tolerance policy against any form of child abuse and harassment.

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