Site Reliability Engineer

Company Description Visa is a world leader in payments and technology with over 259 billion payments transactions flowing safely between consumers merchants financial institutions and government entities in more than 200 countries and territories each year Our mission is to connect the world through the most innovative convenient reliable and secure payments network enabling individuals businesses and economies to thrive while driven by a common purpose - to uplift everyone everywhere by being the best way to pay and be paid Make an impact with a purpose-driven industry leader Join us today and experience Life at Visa About The Role We are seeking a skilled Software Developer to join our Middleware Reliability Engineering team In this role you will be responsible for enhancing our observability strategy across our middleware infrastructure helping us maintain Always On availability for critical payment systems You ll work with a global team to implement modern monitoring solutions integrate with AI ML frameworks and drive automation initiatives that ensure exceptional reliability and performance of our middleware services What You ll Do Observability Transformation Lead the review and enhancement of our observability strategy for the middleware portfolio integrating with Prometheus Grafana and Splunk to ensure comprehensive coverage and effectiveness Migration Support Play a key role in our migration from Splunk to ELK stack ensuring seamless transition and improved functionality AI ML Integration Develop and maintain integrations with internal AI ML frameworks to enhance operational support and incident response OTEL Implementation Evaluate opportunities and implement OpenTelemetry OTEL across our middleware stack Cloud Observability Design and implement observability strategies for middleware products deployed on public cloud platforms AWS Azure GCP Technology Mastery Develop deep expertise in our middleware technologies including webservers application servers Hazelcast and IBM DataPower Automation Development Identify and implement automation opportunities using Python to streamline operations and enhance reliability 24x7 Support Participate in on-call rotations to provide critical support for middleware infrastructure troubleshooting complex issues in production environments Why You ll Love It Impact Your work will directly contribute to the reliability of systems processing billions of transactions globally Innovation Opportunity to implement cutting-edge observability solutions and AI ML integrations Growth Continuous learning environment with exposure to diverse technologies and cloud platforms Collaboration Work with talented engineers in a collaborative inclusive team environment Flexibility Hybrid work model with a balance of remote and office-based collaboration This is a hybrid position Expectation of days in office will be confirmed by your hiring manager Qualifications Required Qualifications 8 years of relevant work experience with a Bachelor s Degree or at least 5 years of experience with an Advanced Degree e g Masters MBA JD MD or 2 years of work experience with a PhD OR 11 years of relevant work experience Preferred Qualifications 5 years of experience working with observability solutions Prometheus Grafana Splunk ELK Strong Python coding experience for developing automation tools and integrations Working knowledge of middleware products e g Tomcat Apache JBoss Hazelcast IBM DataPower Experience with monitoring and logging infrastructure design and implementation Familiarity with public cloud platforms AWS Azure GCP and their monitoring capabilities Understanding of infrastructure-as-code principles using tools like Terraform or Ansible Experience with CI CD pipelines and practice Experience with OpenTelemetry OTEL implementation Knowledge of AI ML integration for operational tooling Experience with containerization technologies Docker Kubernetes Background in Site Reliability Engineering or similar operational roles Experience with middleware performance tuning and optimization Understanding of security best practices for middleware components The Skills You Bring - Problem-Solving Excellence You possess exceptional analytical abilities to quickly identify and resolve complex technical issues with a focus on root cause analysis and permanent solutions Automation Mindset You re passionate about automating repetitive tasks and creating scalable solutions Continuous Learning You thrive on learning new technologies and transferring knowledge to others Collaborative Approach You work effectively with cross-functional teams and communicate clearly with both technical and non-technical stakeholders Operational Focus You understand the importance of reliability and performance in production environments Adaptability You re comfortable working in a dynamic environment and can prioritize multiple tasks effectively Additional Information Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law