Major Incident
3 days ago
TCS present an excellent opportunity for Major Incident & Problem Management Job Location: Chennai / Kolkata Experience required: 6-10 yrs Skills: Major Incident & Problem Management Interview date: 12-Dec-25 (Friday) Key responsibilities: - Effective and rapid response to major incidents, chair all major incident meetings & technical bridges to further develop and maintain the Major Incident Management process. - End to End ownership of all major incidents until resolution and publish periodic updates to the relevant technology stakeholders as appropriate on the progress of the incident. - Create an Action Plan/Recovery Plan with the help of product teams, assign the actions to the respective owners and track the execution for quick service restoration. - Collaborate with product, portfolio leadership & 3rd party suppliers as required to resolve issues within the defined SLAs / KPIs. - Assess priority for major incidents with product teams and senior IT/Business Leadership. - Maintain excellent situational awareness by utilizing tools and communication channels to be on guard for potential new incidents on the rise. - Facilitate incident recovery by mobilizing the required technical resources and 3rd party suppliers on the incident bridge. - Work closely with command center/monitoring team to monitor the overnight critical batches and manage the resolution of stalled or breached jobs with the relevant product teams in a timely manner to avoid any impact to business. - Maintain and follow the defined escalation matrix for all internal & external M&S suppliers during Major Incidents for immediate service restoration. - Conduct Post Incident Reviews (PIRs) and work with the teams to identify root cause and preventive measure to avoid recurrence. - Publish PIR document to the relevant technology stakeholders / leadership team with the gaps identified and track actions until closure. - Internal stakeholder communication and War Room Management. Your Profile Key skills/knowledge/experience: IM - IT Service Management experience, Strong knowledge of ITIL processes - ITIL v3 or 4 Certified – Foundation/Practioner - Flexible to support off business hours via On-Call - Extensive experience in handling mission critical incidents - Good listening skills, decision making and problem-solving ability - Excellent communication skills and should be able to effectively communicate at all levels. Good to have: - Working experience in IT Operations (preferably Retail Domain) in a complex application & infrastructure landscape.
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Major Incident
2 weeks ago
chennai, India Tata Consultancy Services Full timeTCS present an excellent opportunity for Major Incident & Problem ManagementJob Location: ChennaiExperience required : 6-10 yrsSkills: Major Incident & Problem ManagementInterview date: 03-Dec-25 (Wednesday)Key responsibilities:- Effective and rapid response to major incidents, chair all major incident meetings & technical bridges to further develop and...
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Major Incident
4 days ago
Chennai, Tamil Nadu, India Tata Consultancy Services Full timeTCS present an excellent opportunity for Major Incident & Problem ManagementJob Location: Chennai / KolkataExperience required: 6-10 yrsSkills: Major Incident & Problem ManagementInterview date: 12-Dec-25 (Friday)Key responsibilities:Effective and rapid response to major incidents, chair all major incident meetings & technical bridges to further develop and...
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Major Incident Manager
3 weeks ago
Chennai, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!! We are hiring for Major Incident Management! ! Experience: 6-10 years Location: Chennai / Kolkata Required Technical Skillset: - Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs. - Act as the Incident Commander, coordinating efforts across technical...
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Major Incident Manager
3 weeks ago
Chennai, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!! We are hiring for Major Incident Management!! Experience: 6-10 years Location: Chennai / Kolkata Required Technical Skillset: - Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs. - Act as the Incident Commander, coordinating efforts across technical...
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Major Incident Manager
3 weeks ago
Chennai, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring for Major Incident Management!!Experience: 6-10 yearsLocation: Chennai / KolkataRequired Technical Skillset:- Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs.- Act as the Incident Commander, coordinating efforts across technical towers...
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Major Incident Manager
3 weeks ago
Chennai, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring for Major Incident Management!!Experience: 6-10 yearsLocation: Chennai / KolkataRequired Technical Skillset:- Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs. - Act as the Incident Commander, coordinating efforts across technical towers...
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Major Incident Manager
3 weeks ago
Chennai, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring for Major Incident Management! !Experience: 6-10 yearsLocation: Chennai / KolkataRequired Technical Skillset:- Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs.- Act as the Incident Commander, coordinating efforts across technical towers...
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Major Incident Manager
3 weeks ago
Chennai, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!! We are hiring for Major Incident Management! ! Experience: 6-10 years Location: Chennai / Kolkata Required Technical Skillset: - Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs. - Act as the Incident Commander, coordinating efforts across technical...
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Major Incident Manager
3 weeks ago
Chennai, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring for Major Incident Management!!Experience: 6-10 yearsLocation: Chennai / KolkataRequired Technical Skillset:- Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs. - Act as the Incident Commander, coordinating efforts across technical towers...
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Major Incident Manager
3 weeks ago
Chennai, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services!!We are hiring for Major Incident Management!!Experience: 6-10 yearsLocation: Chennai / KolkataRequired Technical Skillset:- Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs. - Act as the Incident Commander, coordinating efforts across technical towers...
