Operations Lead

3 weeks ago

Salem, India Flock AI Full time

About Us Flock is building the future of 1:1 personalized commerce. We're a venture-backed AI-powered visual commerce partner built specifically for the retail industry. Our platform creates lifelike AI-generated model content, enables personalization across various channels, and tracks visual analytics to optimize content performance. We help the world's largest brands communicate with their customers in a highly personalized and scalable way. Key Responsibilities: Team Leadership - Lead and scale Creative QC and Generation teams - Establish performance metrics, KPIs, and accountability systems - Foster a culture of quality and continuous improvement Quality Control & Operations - Own end-to-end QC processes for AI-generated fashion imagery - Define quality benchmarks - Build systematic QC workflows with defect tracking and root cause analysis - Track quality metrics: defect rates, rework percentages, brand accuracy scores - Collaborate with engineering to identify model improvements Generation Management - Oversee the team running AI models and producing imagery at scale - Optimize workflows for speed, cost-efficiency, and output quality - Monitor throughput, iteration cycles, compute utilization, and error rates - Manage capacity planning to meet customer delivery timelines Vendor & 3PL Management - Manage third-party logistics partners and external vendors - Oversee vendor performance against SLAs (quality, turnaround times, communication) - Lead vendor selection, onboarding, training, and performance reviews - Negotiate contracts and optimize vendor economics Process & Data - Implement project management systems using Asana or similar tools - Develop SOPs, playbooks, and process documentation - Build dashboards and reporting for operational visibility - Use data to identify bottlenecks and drive improvements Required Qualifications Experience - 7+ years in operations management with 3+ years leading teams of 15-20+ people - Proven track record scaling operations teams - Experience in digital production, creative operations, e-commerce, or tech operations - Demonstrated success managing 3PL/vendor relationships - Fashion, retail, or visual content background preferred but not required Skills - Exceptional people leadership and team development - Process-oriented with strong systematization instincts - Proficiency in Asana, Airtable, Monday.com or similar PM tools - Data fluency - comfortable with metrics tracking and analysis - Quality-obsessed with understanding of digital image standards - Technical aptitude to coordinate with engineering teams - Startup mentality - comfortable with ambiguity and rapid change

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