ServiceNow Technical Lead

2 weeks ago

Tiruchirappalli, India Tata Consultancy Services Full time

ServiceNow Technical Lead ServiceNow Technical Lead Location: PAN India Experience: 4 years to 12years Interview Mode: Online Drive Interview Date: 3rd Dec 2025 (Wednesday) Interview Time: 10: 00 AM to 4: 00 PM Must Have: - ServiceNow Expertise: - In-depth knowledge of ServiceNow development, architecture, and administration. - Proficiency in ITOM, Catalog Item configuration, UI Scripting, and Access Control Lists (ACLs). - Integration and Customization: - Experience with integrating ServiceNow with other enterprise systems. - Ability to design and implement custom solutions to extend the platform’s capabilities. - Technical Proficiency: - Strong understanding of IT service management (ITSM) and IT operations management (ITOM) processes. - Familiarity with ITIL frameworks and best practices. Roles & Responsibilities: - Solution Design and Architecture: - Lead the design and architecture of ServiceNow solutions, including integrations, that meet client needs and industry best practices. - Develop comprehensive architectural plans that align with business objectives and leverage the full capabilities of the ServiceNow platform. - Implementation and Integration: - Oversee the implementation of ServiceNow modules, ensuring seamless integration with existing systems and processes. - Configure and customize ServiceNow applications, including ITOM, Catalog Items, UI Scripts, and ACLs, to meet specific client requirements. - Technical Leadership: - Provide expert guidance and technical leadership to development and implementation teams throughout project lifecycles. - Ensure adherence to best practices in ServiceNow development, security, and performance optimization. - Stakeholder Collaboration: - Engage with clients and internal stakeholders to gather requirements, provide updates, and ensure alignment of solutions with business needs. - Serve as a trusted advisor on ServiceNow capabilities and best practices. - Continuous Improvement: - Stay updated with the latest developments in the ServiceNow platform and related technologies. - Identify opportunities for process improvements and implement solutions to enhance system efficiency and effectiveness. 15 years of Full time Education

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