Sr Ops Exec, Removal Supply Chain

Job Description Description Join Our Dispute Resolution Team and Shape the Future of Removal Supply Chain At Amazon, we are united by a single mission: to deliver exceptional experiences for our customers and make their lives easier. Across teams and geographies, we are working together to innovate, building the future one product, service, and idea at a time. We are seeking a highly motivated individual to join the India Removal Supply Chain Team and drive innovative solutions for our vendors and liquidators, leveraging data-driven insights and critical thinking to resolve disputes and improve processes. Key Responsibilities Investigate Vendor Disputes: Apply analytical thinking to identify the root causes of vendor disputes, uncover process gaps, and provide actionable insights that support decision-making. Automate Manual Processes: Use data insights to identify opportunities for automation and streamline manual processes related to dispute resolution within the removal supply chain. Support Process Improvement: Proactively recommend and lead process improvements to enhance efficiency and accuracy in managing disputes and removals. Drive Program Success: Develop dashboards and metrics to measure the success of key programs, preempt potential issues, and ensure smooth execution. Build Scalable Solutions: Create automated reports and processes that minimize or eliminate dependencies on manual intervention. What We're Looking For Data-Driven Problem Solver: Strong analytical skills to dive deep into data, uncover insights, and simplify complex problems into clear, actionable steps. End-to-End Ownership: Ability to manage projects from inception to delivery, taking full ownership of both the process and the outcome. Invent and Simplify: Think outside the box to develop new solutions and streamline existing processes for faster, more efficient dispute resolution. Results-Oriented: Use data and automation to continuously improve processes, reduce manual effort, and measure performance outcomes. If you're passionate about resolving complex disputes and driving impactful change through data and automation, we'd love to have you on our team. Key job responsibilities - Manage engagement with senior stakeholders across multiple teams - Manage, track and report on order creation, cancellations - Manage disputes and follow through with cross functional teams for reconciliation - Own and launch new initiatives to improve vendor, liquidator and seller experience - Weekly operational metrics review and financial reporting Basic Qualifications - Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Expertise using Excel, SQL and ETL for acquiring and transforming data or keen interest in acquiring an advanced knowledge of Excel and SQL. Preferred Qualifications - Experience within a customer service environment preferred. - Desire to expand skills into new areas. - Technical (Computers & Internet) savvy is required. - Business acumen in areas of e-commerce and retail. - Committed seller advocate, drive process & tool improvements. - Enthusiasm and strong self-motivation. - Strong prioritization and time management skills, with a high degree of flexibility. - Demonstrate appropriate sense of urgency for response time in the face of variable workflow. - Demonstrates effective communication, composure and professional attitude - Exemplary performance record, particularly with regard to quality & productivity Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Company - ASSPL - Karnataka Job ID: A3140247