Service Supervisor

5 days ago


Peddapuram AP IN SRMT Full time

Job Summary Responsible for supporting the Team Leader in managing day-to-day workshop operations for Commercial Vehicle Division CVD Ensures smooth workflow vehicle service quality manpower utilization and customer satisfaction in line with Tata Motors standards Key Responsibilities Supervise and coordinate daily activities of technicians and service staff in the CVD workshop Assist the Team Leader in planning and scheduling preventive maintenance repairs and breakdown jobs Ensure proper diagnosis and rectification of vehicle complaints within defined timelines Monitor job card flow ensure quality repair standards and maintain zero repeat complaints Support in managing manpower allocation attendance and technical training of technicians Verify completion of PMS warranty and free service activities as per Tata Motors guidelines Ensure adherence to 5S safety and housekeeping standards in the workshop Coordinate with parts service advisors and customer relations teams for timely job completion Maintain records of daily productivity efficiency and job performance reports Assist in conducting periodic performance appraisals and motivate the team to achieve workshop KPIs TAT FTR Productivity Customer Delight Index Skills Competencies Strong technical knowledge of commercial vehicle aggregates engine transmission chassis electrical systems Leadership and team coordination skills Customer handling and communication abilities Proficiency in workshop documentation and Tata Motors DMS systems Problem-solving and decision-making under pressure Qualification Experience Diploma or btech Mechanical Engineering 3-6 years of experience in commercial vehicle workshop operations preferably Tata Motors network Job Type Permanent Pay 14 000 00 - 16 000 00 per month Benefits Health insurance Provident Fund Work Location In person



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