3 Days Left: Hiring For BPO-Quality Analyst

3 weeks ago


Chennai, Tamil Nadu, India Novac Technology Solutions Private Limited Full time
Job Description

Roles and Responsibilities

- Randomly audit required number of calls on daily basis.
- Providing timely and accurate feedback to agents for improvement areas.
- Take corrective actions by doing data analysis to improve process efficiency.
- Work upon the action plans to improve Quality scores.

Candidate Profile:

- Graduation is Mandatory
- 1-4 years experience in call auditing Skills Quality analyst in BPO/Call center preferably in Banking Collections background
- Immediate Joiners Preferable.

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