Tele Counselor

Job Title Telecounsellor Nepali Bengali Female Location Siliguri Job Type Part Time Full Time Department Student Counselling Experience 1 year About Us IIMBIBE Skills is a leading Training organization dedicated to providing exceptional Job Oriented Training Programs We are committed to supporting our clients through personalized and empathetic guidance We are currently seeking a skilled and compassionate Telecounsellor to join our team and provide high-quality support to our clients Job Summary The Telecounsellor will be responsible for offering professional and empathetic counselling services to clients over the phone in the English Bengali Nepali language The role involves providing information support and guidance to clients regarding courses addressing their concerns and helping them make informed decisions Key Responsibilities 1 Client Interaction - Conduct telephonic counselling sessions to address clients needs and concerns - Provide accurate information about courses and guide clients through processes or decisions 2 Support and Guidance - Offer emotional support and practical advice to clients ensuring a compassionate and client-centered approach - Assess clients needs and provide tailored recommendations or solutions 3 Documentation and Reporting - Maintain detailed and accurate records of client interactions and outcomes - Prepare and submit reports on client feedback trends and issues as required 4 Follow-Up - Conduct follow-up calls to check on clients progress and ensure satisfaction with the services provided - Address any additional queries or issues that arise during follow-up 5 Team Collaboration - Work closely with other team members and departments to ensure seamless client support and service delivery - Participate in team meetings and training sessions to enhance skills and knowledge 6 Continuous Improvement - Stay updated on company policies procedures and services to provide the most accurate and relevant advice - Contribute to the development of new strategies or improvements in the counselling process Qualifications - Excellent Fluency in Nepali Bengali and English is essential - Proven experience in a student counselling or admission counsellor role preferably in a telephonic capacity - Excellent communication and interpersonal skills with a compassionate and empathetic approach - Ability to handle sensitive information with confidentiality and professionalism - Strong problem-solving skills and the ability to think on your feet - Able to meet targets What We Offer - Competitive salary and benefits package - Opportunities for professional development and training - A supportive and inclusive work environment - Flexible working hours and hybrid work options We celebrate diversity and are committed to creating an inclusive environment for all employees Regards HR Team Job Types Full-time Part-time Pay Up to 12 000 00 per month Benefits Cell phone reimbursement Schedule Day shift Supplemental Pay Commission pay Performance bonus Application Question s What is your current salary and notice period Education Bachelor s Preferred Experience Counselling 1 year Preferred Work Location Hybrid remote in Darjiling West Bengal