▷ (Only 24h Left) Customer Claims Analyst

TITLE OF ROLE Customer Claims RepresentativeREPORTS TO Austyn LoScalzoMain purpose of the role Position Summary We are seeking a dedicated and skilled Entry-Level Customer Dispute Representative to join our dynamic and global Trimble shared services team As a Customer Dispute Management Representative you will be responsible for effectively managing and resolving customer disputes and concerns in a timely and satisfactory manner Your role will involve investigating internal and external customer complaints and claims communicating with various internal teams and ensuring that customer issues are resolved in alignment with company policies and customer satisfaction goals Job Responsibilities Basic Dispute Resolution Investigate and resolve basic customer disputes and concerns related to product or service quality billing discrepancies shipping issues and any other customer-related concerns in a professional and empathetic manner Collaboration Liaise with internal teams such as sales order admin product managers financial controllers credit collections cash applications and operations to gather relevant information and collaborate on finding appropriate solutions to customer disputes Problem Solving Analyze situations and find creative solutions to ensure that customer issues are resolved to their satisfaction while maintaining the company s best interests Documentation Maintain accurate and detailed records of customer interactions investigations and resolutions in the company s CRM system Escalation Escalate unresolved or complex disputes to higher levels of authority within the organization while providing comprehensive background information to aid in their resolution Customer Satisfaction Strive to meet or exceed customer satisfaction targets by addressing concerns promptly demonstrating empathy and ensuring a positive overall customer experience Qualifications Experience 2-4 Year Degree preferred additional education or training in claims processing business administration accounting finance software delivery or supply chain management is a plus Experience in customer service dispute resolution order administration accounting finance sales support or a related field is beneficial but not mandatory for entry-level positions Empathetic and patient approach to handling customer concerns and resolving disputes Strong organizational skills attention to detail and accuracy in data entry and order processing Excellent communication skills both written and verbal to interact effectively with customers and internal teams while conveying a positive service-oriented attitude Ability to work in a fast-paced environment prioritize tasks and meet deadlines Problem-solving and critical-thinking abilities to resolve order-related issues effectively Experience with a top tier Enterprise resource planning ERP system a plus Familiarity with Salesforce CRM systems and other relevant software applications a plus Experience with Google Chrome Gmail Google Apps Microsoft Office Suite Data Load a plus Relationships required to build within this role INTERNAL Sales managersSales OperationsBusiness Division and Sector controllersOperations Export shipping config etc Planner BuyersExport ComplianceCustomer Support teamsProduct managersCredit CollectionsCash ApplicationsEXTERNAL Customers ResellersGeneral abilities and skills expected to be learned and mastered in this role Gained experience with Salesforce and OracleBasic understanding of reverse logistics accounting and overall Trimble Order-to-Cash process conceptsBasic understanding of and adherence to trade compliance and revenue recognition compliance