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Catalog Specialist, Global Catalog Operations
4 weeks ago
Key job responsibilities
• Lead and oversee the execution of content audits, adhering to established processes, guidelines, and Standard Operating Procedures (SOPs), while ensuring utmost accuracy and efficiency.
• Demonstrate exceptional judgment and decision-making skills during content audits, even in situations with ambiguous or incomplete information
• Exercise your editorial expertise to approve or disapprove audit entries based on pre-defined guidelines, providing well-reasoned explanations for each decision.
• Effectively communicate audit results to relevant stakeholders within the organization, offering insights and recommendations for continuous improvement
• Create appealing high-quality textual content for Amazon products which will enhance customer's e-commerce buying experience
• Develop new or curate existing custom prompts/instructions to improve the quality of system outputs
• Analyze system generated outputs and use existing feedback loop to fine tune the instructions which helps improve precision and recall of system generated outputs
• Utilize sources to validate and enrich catalog data, ensuring its reliability and relevance to customers.
• Effectively communicate audit results to relevant stakeholders within the organization, offering insights and recommendations for continuous improvement.
• Browse the Amazon site and use search techniques to locate specific products internally and externally
• Analyze available data and leverage your experience to identify emerging trends and patterns, contributing valuable insights to strategic decision-making
• Ability to produce executive metrics and make recommendations for process and systems improvement
• Demonstrates mastery of Seller Support operations and tools
• Scope and recommend new improvements in audit activities
• Demonstrates effective communication, composure, and professional attitude
• Proactively serves as a technical resource and mentor for other associates- 1+ years of program or project management experience
- Knowledge of SQL and Advanced Excel (Array and Statistical formulas)
- Experience using data to influence business decisions
- Bachelor degree in the field of Engineering, Science, Arts or Literature with 1 to 2 years of working experience in textual content management processes or similar fields
- Proficiency in American English with demonstrated language skills in verbal, writing, reading, and comprehension
- Strong working knowledge of basic computer business applications such as MS Word, MS Excel, Outlook;
- Familiarity with online retail (e-commerce) and Internet search industries and manages queues to ensure SLA compliance.
- Continuously reviews and reports current state of team's workflow. Facilitating and coordinating proactive improvements in process and platform enhancement projects including successfully completing approved special projects as assigned.
- Willingness to work with sensitive issues, including but not limited to: - Adult Content - Religious and philosophically sensitive issues - Alcohol, tobacco, weapons and other potentially offensive products- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets
- Experience in managing critical operational processes, with SLA responsibility
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
