Senior Executive

2 weeks ago


Gurgaon, Haryana, India EXL IT service management Full time
Job Description

- Provide constructive feedback to associates based on monitoring outcomes to enhance performance and compliance.
- Prepare and deliver accurate and timely transaction monitoring reports to relevant stakeholders.
- Analyze quality performance data continuously and recommend actionable improvements at both the associate and process levels.
- Provide root causes of errors, compliant/escalations and maintain an analysis log based on audit data and feedback loop.
- Update performance tracking tools (e.g., Prompt) to ensure timely and accurate reporting of Service Level Agreements (SLAs).
-

- Understand and actively participate in baseline activities to maintain operational standards.
- Travel knowledge is mandate- Experience in travel Industry or diploma in travel is mandatory

GDS experience/knowledge required

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