Store Manager

About US Cosmos Sports World LLP is a prominent provider of sports goods including equipment accessories apparel and footwear serving a diverse range of sports customers from individuals to institutions and clubs With a strong presence for 22 years in the industry our establishment in Kozhikode is also an authorised retailer of renowned brands like Adidas Nike Yonex Ashaway We are dedicated to expanding our business scope from manufacturing to offering sports infrastructure facilities through our well-equipped research and development wing Key Responsibilities 1 Customer Experience Service Excellence Ensure all customers are attended to promptly and provided with accurate relevant and technically sound information about products Maintain a conversion rate of over 90 by driving a culture of outstanding customer engagement and follow-through Prevent miscommunication about products by ensuring team members are well-trained and feedback is collected post-sale by the Customer Experience Department Ensure both CSAT Offline and CSAT Online scores meet or exceed company standards 2 Sales Performance Management Execute the sales plan issued by the Management and cascade it effectively to the team Achieve and exceed the following sales KPIs o Turnover Turnover Growth o Quantity of Units Sold Qty Growth o Margin o ABQ Average Bill Quantity o ABV Average Bill Value o ASP Average Selling Price Continuously track team performance and guide them with corrective actions when needed Ensure team is aligned with Head Office strategy and adapt based on real-time store insights 3 Cash Handling Financial Accuracy Oversee accurate and secure processing of all transactions including cash card UPI and digital wallets Ensure compliance with cash handling procedures and maintain accurate records of all financial transactions Conduct daily reconciliation of sales credit bills and payment gateway transactions Implement checks to avoid billing pricing and tagging errors conduct random item and billing checks 4 Inventory Stock Control Shrinkage Management Monitor inventory levels and trends initiate timely reorders and prevent stockouts Manage and report product returns damages and defective items to avoid financial loss Reduce Shrinkage through active monitoring auditing and by enforcing store security protocols Ensure an efficient Stock Rotation Ratio to maintain freshness and avoid slow-moving inventory Minimize inventory aging and improve SKU performance across categories 5 Team Management Training Lead a team comprising Assistant Store Manager Supervisors and Sales Executives Provide continuous training on o Product knowledge o Customer interaction and sales techniques o SOPs store etiquette complaint handling o Relationship management and operational discipline Ensure team members adhere to company policies and report regularly on their daily tasks and performance Promote Diversity Inclusion by maintaining a balanced and respectful team culture 6 Visual Merchandising Store Standards Implement compelling visual merchandising strategies to improve footfall and drive sales Create attractive displays especially on mannequins and storefronts aligning with campaign themes Maintain the cleanliness hygiene and overall brand image of the store both inside and outside 7 Community Engagement Brand Building Drive engagement with the local community by increasing o No of Community Members o No of Schools Connected o No of Affiliations in Private Partnerships PP Retail Sponsorships RS Organize or participate in community-driven sports activities educational tie-ups and brand events Encourage customer loyalty through newsletters feedback programs and social media interaction 8 Team Coordination Reporting Conduct daily weekly and monthly team meetings to o Review sales and operational performance o Discuss challenges and areas of improvement o Ensure timely implementation of strategic decisions and feedback Submit comprehensive reports on KPI progress stock status team productivity and action plans Job Type Full-time Pay 35 000 00 - 40 000 00 per month Ability to commute relocate Kollam Kerala Reliably commute or planning to relocate before starting work Preferred Application Question s How many years of experience do you have in retail Sales How many years of experience do you have in Team Management Work Location In person