Senior Associate
3 weeks ago
*Experience Required :*
* Candidates should have a *minimum of 3 years of UK Pensions experience in Defined Benefits & Defined Contribution* (Should have all the documents related to Education & Experience as per the policy).
* Candidates to have excellent English communication skills as they would be interacting with the UK Clients
Work Schedule : 5 days a week (Saturday and Sunday off)
Shifts – UK Shifts (Work from office)
NO Online assessments. Candidates strictly need to come to the Pune Office.
Immediate to max. 30 days joiners required.
*Key Result Areas*
§ Accuracy and productivity in process execution (complaints & breaches under check)
§ Compliance with company procedures and guidelines
§ Process improvements
*Primary Responsibilities*
* Work towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements, processing Change of Address, Name, Gone Aways, Outstanding premium letters and providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense corrections, Dealing with Multiple Exception reports
* The role requires an individual to comprehend and articulate a query or complaint raised by the customer and be able to provide an effective and accurate response to it.
* Take ownership of personal and performance development undertaking all relevant training courses, including Mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability
* Identify and report risks, complaints, and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance Department
*Interested candidates may DM or send their CV to jobs@questbusiness.co.in*
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