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Quality Analyst
4 weeks ago
Group Company:MakeO Healthcare Technologies Pvt Ltd
Designation:Quality Analyst
Office Location:LBS, Ghatkopar West Mumbai (West)
Years of experience:3 to 7
Salary Range:INR 300000 to 3.5 (Annual)
Position description:
A little about toothsi
toothsi is India's first and largest @ home smile solutions platform.
We're a new age consumer dental tech startup.
We're a full stack company that uses our in-house clear aligner technology to provide an Advanced invisible alternative to teeth straightening.
Institutionally funded (>30mn $), we're market leaders in this category having designed more than 30,000 smiles.
A team of 800 folks, present across 11 cities in India, we've recently added skin treatments and solutions to our business portfolio.
We Offer
An ego-free work culture & chance to be a part of growing start up team
Goals that will push you to become the best version of yourself and a fast-paced environment
The opportunity to create and define the clinical beauty category through products you make and work with a team full of go- getters and thought leaders that make it happen.
Responsibilities
-Participates in design of call monitoring formats and quality standards
- Provide actionable data for agent improvement
- Coordinates and facilitates call calibration sessions for internal as well as external
- Monitoring calls & providing them feedback on timely basis
- Prepares and analyses quality reports for management staff review
- Suggests training needs and developments
- Handling quality related escalations & taking action against the same on timely basis
- Contribute for the initial hiring and selecting process
-Meet and improve process SLA's through Quality Timely escalation of Quality issues to team supervisors and ensure timely resolution
- Coach and guide team to think proactively and encourage them to improve on process and productivity
-Conduct calls calibration. Identifying areas to improve the overall process
-Meet and improve process SLA's through Quality Timely escalation of Quality issues to team supervisors and ensure timely resolution
-Reporting out process trends through weekly/ monthly dashboards
Qualifications & Requirements
-Minimum 3-7 years of Experience Excellent oral and written communication skills. Excellent Analytical Skills.
-Good Knowledge of MS Excel (Formulas, Pivots & Charts)
-Good knowledge of the web applications and their functioning (Internet & Search Engines)
Primary Responsibilities:
- Participates in design of call monitoring formats and quality standards
Additional Responsibilities:
Reporting Team
- Reporting Designation:Manager - Quality & Training (QT1MQT)
- Reporting Department:Quality (QT1)
Educational qualifications preferred
- Category:Bachelor's Degree
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