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GAR (Global Accts Rec) is looking for a proactive, customer centric candidates to support the Cash application process. The role will involve working to ensure the timely and accurate application of payments received to customer accounts. This role requires excellent communication, meticulous attention to detail and practical skills. You must ensure that all company policies is adhered to and that duties are carried out within set time limits whilst providing an excellent level of service to all customers and stakeholders Key job responsibilities • Be an expert in the cash application processes • Providing guidance and expertise using industry best-practices and expertise • Prepare reporting on cash movements, month end reporting, ad hoc reporting and other requests • Support creation and implementation of strategies to increase the percentage of timely payment application • Analyzing data to help uncover patterns, root cause, or opportunities and organize into compelling business cases for AR optimization and performance improvement • Reporting on progress of the Cash Application function to senior leadership by contributing and actively participating in the Monthly Business Review process • Implement team goals or objectives supervise, train and guide team members. • Communicate internally or externally to identify issues and propose solutions for long term sustainability of processes • Willing to create and implement standard operating procedures, quality guidelines and process workflows • Develop a plan for cross training, work shadowing and rotation of responsibilities within team. • Leading and developing a team of collection analysts, including participating in Recruitment & Selection processes, training, and employee development • Managing group workload , establishing priorities and performing regular audits to ensure existing policies and procedures are followed • Managing annual performance targets, creating and monitoring appropriate performance metrics • Act as an escalation point in resolving complex outstanding issues with internal and external stakeholders - Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels - Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint) - Qualifications & Skills - • Degree in Finance/Accounting/Business Studies or other related areas - • Thorough knowledge and understanding of all Cash Applications processes including - o Cash Processing and Reconciliation - o Query Resolution - • 6+ years of experience in Accounts Receivables with at least 2 years of people management and Cash application experience - • Demonstrate ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues - • Experience in driving process improvements and operational efficiency projects- • Post-graduation or a Master’s Degree Accounting/Finance or a related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
