Product Support Engineer

4 weeks ago

Hyderabad, Telangana, India Highradius Full time
Job Description

Job Summary -

Associate Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension of our internal teams, the ultimate HighRadian ambassador who delivers continuous support from the advent of the conflict to the time it gets resolved. S/he should be keen to learn about our complex software products and have a people-first mentality. If you are ready to leverage your grit, creativity and bit of wit and humor to experience an awesome company culture - then you should be a HighRadian

Responsibilities -

- Responsible for providing product support to users of the Highradius applications.
- Own customer reported issues and drive them to resolution meeting the SLAs
- Provide a delightful customer experience by partnering with internal and external stake holders
- Supports and contributes to the growth of best practices for delivery of HighRadius Support services
- Understand HighRadius application troubleshooting practices to ensure successful resolution of the issues.
- Have the will to learn and understand our products and their features to support and educate clients
- Follow the Quality and Process compliance to do the right thing for customers and the organization
- Dynamically prioritize tickets and multi-task when needed
- To be a team player who can work in rotational shifts.
- To empathize with client situations and provide quick resolutions or workarounds.
- Have a collaborative approach to clearly communicate issues and resolutions with the internal teams and customers.

Requirements -

- 2 to 5 years of experience in Application Support preferably a SaaS application
- Familiarity with tools & practices of the trade such as case management, knowledge base, defect & escalation management.
- A technology-centric background
- Strong logical, analytical and problem solving skills
- Excellent communication skills
- Can work in a fast paced, ever changing, start-up environment
- Proficiency in running SQL queries is a plus
- Scripting knowledge is a plus

  • Production Support Engineer

    6 days ago

    Hyderabad, Telangana, India LTIMindtree Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title - Production Support EngineerLocation - HyderabadExperience - 3-8 YearsNP - Immediate Joiners OnlyJob RoleIt's your chance to:Work within our Customer Support and Product Engineering Groups to provide world-class engineering support at a product component level.Perform complex product debugging and remediation when needed, working alongside the...

  • Production Support Engineer

    1 week ago

    Hyderabad, Telangana, India Enterprise Minds, Inc Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Hiring #ProductionSupport #ITJobs #CareersWe're Hiring: Production Support EngineerRole:Production Support EngineerExperience:1-3 yearsLocation:Hyderabad, On-siteMode:Full-timeWork Mode:Rotational ShiftsReports To:[Manager / Lead – Production Support]Role SummaryThe Production Support Engineer (PSE) will be responsible for monitoring, troubleshooting, and...

  • Production Support Engineer

    2 days ago

    Hyderabad, Telangana, India Mobius by Gaian Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:We are seeking an experienced Support Engineer to provide technical support and expertise for our clients' Linux-based systems, web services, and cloud infrastructure (AWS and Azure). The successful candidate will have strong troubleshooting skills, excellent communication, and a passion for resolving complex technical issues. Experience with...

  • Sr Product Support Engineer

    11 hours ago

    Hyderabad, Telangana, India F5 Full time US$ 1,50,000 - US$ 2,00,000 per year

    Role Overview: The Senior Product Support Engineer is a subject matter expert who leads the resolution of complex technical issues, ensures customer satisfaction, and drives continuous improvement in support processes. This role involves significant cross-functional collaboration and influence to enhance product support capabilities. This role will be based...

  • Product Support Engineer Clinical

    2 weeks ago

    Hyderabad, Telangana, India Veeva Systems Full time

    Job DescriptionJoin a young and exciting company, a market leader in the SaaS space with our Industry Cloud for Life Sciences. As a member of the Product Support team, you will be responsible for supporting our customers, as well as internal stakeholders like our Services and Solution Consulting teams. You will work closely with Development and QA teams to...

  • Senior Manufacturing Engineer

    3 weeks ago

    Hyderabad, Telangana, India Tek Support Full time

    Job Title: Manufacturing Engineer – Medical Devices (Senior/Principal Level)(Remote)Location: Hyderabad, INDEmployment Type: Part-timePosition Summary:We are seeking an experienced Manufacturing Engineer Trainer with 10+ years of hands-on expertise in the medical device industry to support and enhance our manufacturing operations. The ideal candidate will...

  • Network Support Engineer

    3 weeks ago

    Hyderabad, Telangana, India TRDFIN Support Services Pvt Ltd Full time

    We are looking for a proactive and skilled Network Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical support, troubleshooting network-related issues, and ensuring smooth operations of IT infrastructure.Work Details:• Shifts: Rotational (5 Days Working)• Notice Period: Immediate to 15 Days•...

  • Senior Manufacturing Engineer

    2 days ago

    Hyderabad, Telangana, India Tek Support Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: Manufacturing Engineer – Medical Devices (Senior/Principal Level)(Remote)Location:Hyderabad, INDEmployment Type:Part-timePosition Summary:We are seeking an experiencedManufacturing Engineer Trainerwith10+ years of hands-on expertise in the medical device industryto support and enhance our manufacturing operations. The ideal candidate will have a...

  • Network Support Engineer

    3 weeks ago

    Hyderabad, Telangana, India TRDFIN Support Services Pvt Ltd Full time

    We are looking for a proactive and skilled Network Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical support, troubleshooting network-related issues, and ensuring smooth operations of IT infrastructure. Work Details: • Shifts: Rotational (5 Days Working) • Notice Period: Immediate to 15 Days •...

  • Network Support Engineer

    2 days ago

    Hyderabad, Telangana, India TRDFIN Support Services Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are looking for a proactive and skilled Network Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical support, troubleshooting network-related issues, and ensuring smooth operations of IT infrastructure.Work Details:• Shifts: Rotational (5 Days Working)• Notice Period: Immediate to 15 Days•...