Immediate Start: Asst Manager

3 weeks ago

Noida India ExcelR Solutions - Bangalore Full time

Job Description Job Summary The Branch Manager will be responsible for overseeing all administration and operations- related activities at the branch. This role requires a proactive leader who can effectively handle student escalations, ensure smooth coordination between departments, and maintain strong relationships with government officials and other external stakeholders. Key Responsibilities - Oversee day-to-day branch operations and administrative functions to ensure efficiency and compliance with company policies. - Act as the primary escalation point for student concerns, ensuring timely resolution and maintaining high satisfaction levels. - Coordinate and communicate effectively with various internal departments such as Academics, Sales, HR, Finance, and Facilities for seamless operations. - Liaise with government authorities and local officials for necessary approvals, compliance, and institutional requirements. - Ensure proper infrastructure management, including facility upkeep, safety, and vendor coordination. - Monitor and maintain branch-level documentation, reports, and operational data. - Supervise branch staff, ensuring adherence to company standards, discipline, and productivity goals. - Implement and monitor operational processes to improve efficiency and service quality. - Handle crisis management and provide immediate solutions to operational or administrative challenges. - Support management in audits, compliance checks, and process improvements. Required Skills & Competencies - Excellent communication and interpersonal skills. - Strong problem-solving and conflict-resolution abilities, especially in handling student escalations. - Proven experience in administration, operations management, or related areas. - Ability to liaise confidently with government officials and external stakeholders. - Leadership qualities with the ability to manage and motivate teams. - Good organizational and multitasking skills. - Proficiency in MS Office (Word, Excel, PowerPoint) and basic reporting tools. Qualifications & Experience Personality Traits: - - Bachelor's degree in Management / Administration / any relevant field (Master's preferred). - Minimum 58 years of experience in administration, operations, or branch management roles. - Experience in the education or training industry will be an added advantage. - Confident, proactive, and approachable. - Strong sense of ownership and accountability. - Calm under pressure and solution-oriented. Job Category: Training Operations Job Type: Full Time Job Location: Noida

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