Academic Councellor

Academic Counsellor Student Counsellor On-Site Indore Role overview We are hiring a proactive Academic Counsellor to guide students through our courses schedule and drive attendance for demo sessions manage fees and documentation and keep students informed about upcoming batches This is an On-site role open only to candidates based in Indore or willing to relocate to Indore Key responsibilities - Student counselling Explain course structures outcomes fees and career paths clearly in Hindi and English - Demo management Call leads to schedule demos send reminders ensure high show-up rates and collect feedback - Admissions and fees Handle fee discussions invoicing receipts payment follow-ups basic reconciliation and maintain accurate records - Lead handling Make outbound calls respond to enquiries calls WhatsApp qualify leads and drive conversions - Batch coordination Inform students about new batches share schedules and maintain attendance roster updates - CRM and reporting Update CRM Google Sheets daily track funnel metrics and share MIS reports with management - Service and retention Address student queries escalate issues and ensure a smooth onboarding experience - Front-desk support Greet walk-ins manage basic documentation and coordinate with faculty operations Must-have requirements - Location Based in Indore or ready to relocate to Indore before joining - Availability Comfortable with 6-day academic schedules and peak-hour calling - Communication Clear empathetic speaking skills with a student-first approach Qualifications - Bachelor s degree preferred - 1-3 years of experience in counselling admissions inside sales telecalling Strong freshers may apply - Experience in educational institutes or training centers is an advantage Skills - Strong Hindi working English proficiency - Confident phone etiquette objection handling and follow-up discipline - Basic MS Office Google Sheets familiarity with CRM and WhatsApp Business - Organization accuracy in fee records and time management - Target orientation with ethical counselling Compensation and benefits - Competitive fixed salary with performance-based incentives - Training and clear SOPs for counselling demos and fee processes - Growth path to Senior Counsellor Admissions Lead based on performance Work schedule - Full-time on-site at the institute Typical academic hours with weekend availability as required by batches and demos Location - Indore on-site Only local candidates or those relocating to Indore will be considered Interview process - Walk-in interviews at our institute Bring your updated resume and a valid ID - You may be asked to perform a short role-play on counselling and fee handling How to apply - Send your resume and a 1-2 minute audio note introducing yourself and your counselling experience - Include current location notice period last CTC expected CTC and earliest joining date - Walk-ins are welcome during working hours you may also call WhatsApp to schedule an interview Requirements Location Must be currently residing in Indore or ready to relocate before joining Outstation candidates will be considered only if they can attend an in-person interview in Indore Communication Skills Excellent verbal communication in Hindi and good working knowledge of English Should be confident clear and student-friendly in approach Experience 1-3 years of experience in student counselling academic advising telecalling or admissions preferred Fresh graduates with strong communication skills and interest in counselling may also apply Education Minimum Bachelor s degree in any field Background in education business or psychology will be an advantage Technical Proficiency Basic computer knowledge MS Excel Google Sheets Emails Comfortable using WhatsApp Business calling software and CRM tools Work Ethic Professional punctual and responsible with follow-ups Able to manage multiple student enquiries simultaneously and meet daily calling targets Should maintain decorum and represent the institute positively at all times Availability Must be available for a 6-day working schedule Monday-Saturday Flexible to handle calls demos and batch communications during academic hours Personality Traits Energetic persuasive and empathetic towards students Team player with eagerness to learn and grow in an academic setup Strong attention to detail especially in fee discussions and record maintenance Preferred Candidates with experience in coaching institutes training centers or edtech companies Immediate joiners or candidates with short notice periods will be prioritized