Advisor, Insurance

About PhonePe Group PhonePe is India s leading digital payments company with 50 crore 500 Million registered users and 3 7 crore 37 Million merchants covering over 99 of the postal codes across India On the back of its leadership in digital payments PhonePe has expanded into financial services Insurance Mutual Funds Stock Broking and Lending as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India s first localized App Store The PhonePe Group is a portfolio of businesses aligned with the company s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services CultureAt PhonePe we take extra care to make sure you give your best at work Everyday And creating the right environment for you is just one of the things we do We empower people and trust them to do the right thing Here you own your work from start to finish right from day one Being enthusiastic about tech is a big part of being at PhonePe If you like building technology that impacts millions ideating with some of the best minds in the country and executing on your dreams with purpose and speed join us JOB DESCRIPTIONRole AdvisorTitle Advisor Customer experienceLocation BangaloreReporting to Assistant Manager Customer experienceAbout Phonepe PhonePe is India s leading digital payments platform with over 280 million registered users Using PhonePe users can send and receive money recharge mobile DTH data cards pay at stores make utility payments buy gold and make investments PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants recharges and bill payments to begin with In 2017 PhonePe forayed into financial services with the launch of digital gold providing users with a safe and convenient option to buy 24-karat gold securely on its platform PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds liquid funds international travel insurance Corona Care a dedicated insurance product for the COVID-19 pandemic among others About Customer Experience Function At PhonePe the customer experience team takes full ownership of customers problems and strives to provide quick and meaningful resolution They are the ones bettering our product everyday with real time insights and customer feedback Function Summary The PhonePe Customer Experience Operations team is focused on addressing problems that our customers encounter while using PhonePe As part of the team you will look to understand customer issues better and improve customer experience by working with other internal teams to improve solutions that we can offer Customer Experience Operations offers an ever changing landscape of varied challenges as every customer conversation is different This offers us an opportunity to develop and challenge ourselves as we move ahead in our careersRole Responsibilities xe2x97x8f Act with integrity think customer-first in every interactionxe2x97x8f Handle PhonePe account and transaction related queriesxe2x97x8f Ability to flex between phone data channelsxe2x97x8f Follow specified process guidelines to bring about resolutionxe2x97x8f Build customer trust through their interactionxe2x97x8f Ability to meet hourly daily productivity goalsxe2x97x8f Leverage internal processes and resources to drive resolutionxe2x97x8f Escalate appropriately taking support from relevant teams to resolve customer issues xe2x97x8f Recommend process improvementsxe2x97x8f Engage Educate customers so they re able to leverage PhonePe to the fullestExperience Skills Qualifications xe2x97x8f Have excellent written and verbal communicationsxe2x97x8f Have good learnabilityxe2x97x8f Be an active listener and deal well with objectionxe2x97x8f Have strong customer orientation and ability to adapt respond to different scenarios xe2x97x8f Be a team player flexible and open to feedbackxe2x97x8f Ability to multitask prioritize and manage time effectivelyxe2x97x8f Should be able to speak in English and Hindixe2x97x8f Graduation 10 2 3 is Mandatoryxe2x97x8f Multilingual skills spoken written in South Indian languages are preferredPhonePe Full Time Employee Benefits Not applicable for Intern or Contract Roles Insurance Benefits - Medical Insurance Critical Illness Insurance Accidental Insurance Life Insurance Wellness Program - Employee Assistance Program Onsite Medical Center Emergency Support System Parental Support - Maternity Benefit Paternity Benefit Program Adoption Assistance Program Day-care Support Program Mobility Benefits - Relocation benefits Transfer Support Policy Travel Policy Retirement Benefits - Employee PF Contribution Flexible PF Contribution Gratuity NPS Leave Encashment Other Benefits - Higher Education Assistance Car Lease Salary Advance Policy Working at PhonePe is a rewarding experience Great people a work environment that thrives on creativity the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us Read more about PhonePe