Tele Caller

Job Description

We are hiring Tele-Caller

About Company:

CTRL Service India is part of the EA Group of Companies&apos back office division, providing audit, quality control, and compliance services for international projects. We specialize in mystery shopping coordination, training, and audit quality assurance, ensuring our clients receive accurate, timely, and high-standard reports.

https://ctrlservice.in

About The Role

We are seeking an Auditor Trainer (Tele-Caller) to onboard, train, and manage mystery shoppers for various audit projects. This role involves coordinating tasks, ensuring adherence to quality standards, and maintaining strong relationships with our field network.

Location: Remote (India)

Position: Full-time, permanent contract after probation

Experience: Minimum 2 years in telecalling, training, customer service, or coordination roles (experience of at least 6 months in mystery shopping/audits preferred)

Schedule: Monday-Saturday, 10:00-19:00 IST

Key Responsibilities:

- Mystery Shopper Coordination: Call, onboard, brief, and schedule mystery shoppers; confirm task completion and collect reports on time
- Training & Onboarding: Conduct virtual/phone training sessions on audit expectations, observation skills, and reporting; provide refresher training
- Audit Quality & Compliance: Give constructive feedback, monitor report quality, and maintain performance records
- Relationship Management: Build long-term relationships with shoppers and act as liaison with the project team

Requirements

- Graduate in any discipline (Business, Hospitality, Retail Management preferred)
- Excellent verbal communication in English and Hindi (other languages are a plus)
- Strong telecalling, training, and coordination skills
- High attention to detail, time management, and multitasking ability
- Proficient in MS Excel, MS Word, and email communication

Benefits

Competitive salary with performance bonuses

28 paid vacation days

Potential promotion to Project Manager.

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