Payroll Analyst

The Payroll Analyst - APAC is responsible for end-to-end payroll processing and compliance across multiple countries in the Asia-Pacific region specifically the Philippines Singapore Japan and India This role ensures accurate and timely payroll execution statutory compliance and payroll-related reporting while supporting global payroll initiatives and continuous process improvements The ideal candidate will have hands-on experience with payroll systems such as Workday CloudPay and ADP and be well-versed in country-specific regulations and best practices Key Responsibilities Payroll Processing Compliance Process and validate monthly bi-weekly or semi-monthly payrolls for employees in the Philippines Singapore Japan and India Ensure payroll calculations comply with local labor laws tax regulations and company policies Maintain accurate payroll records and audit trails Reconcile payroll data and resolve discrepancies in a timely manner Coordinate with local vendors finance and HR teams for payroll inputs and approvals Statutory Compliance Reporting Ensure compliance with tax social security and labor laws in all supported countries Prepare and submit statutory filings such as income tax returns social insurance contributions and annual reports in partnership with local providers Support internal and external audits by providing payroll data and documentation Keep abreast of legislative updates in payroll and employment regulations across supported countries Process Improvement Stakeholder Support Identify opportunities for process automation standardization and efficiency Develop and maintain payroll process documentation and SOPs Provide payroll-related support and issue resolution for employees and internal stakeholders Partner with HR Finance and Legal teams to ensure aligned processes and policy compliance Key Qualifications Bachelor s degree in Accounting Finance Human Resources or related field 5 years of experience in multi-country payroll processing ideally covering APAC Strong knowledge of local payroll legislation in the Philippines Singapore Japan and India Proficiency in Workday HRIS CloudPay and ADP payroll systems Experience working with third-party payroll vendors and managing SLAs Strong analytical problem-solving and organizational skills Excellent communication and stakeholder management skills High level of integrity and confidentiality in handling sensitive data LI-ML12 Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra Please refer to the location posted on the requisition for where this role is based Hybrid In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week This role must attend our local office for part of the week The specific in-office schedule is to be determined by the hiring manager The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service Today we power billions of conversations with brands you know and love Zendesk believes in offering our people a fulfilling and inclusive experience Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week Zendesk is an equal opportunity employer and we re proud of our ongoing efforts to foster in the workplace Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law We are an AA EEO Veterans Disabled employer If you are based in the United States and would like more information about your EEO rights under the law please Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request