Client Servicing Executive 09/08/2025

4 weeks ago

Mumbai, Maharashtra, India ConvergenSEE Asia Full time
Are you a strategist, relationship-builder, and multitasking ninja with a passion for digital marketing?

ConvergenSEE is on the hunt for a dynamic Client Servicing Executive who thrives in a fast-paced agency environment.

Role

You'll be the primary point of contact for our valued clients, acting as the bridge between their vision and our expert teams.

This isn't just about meeting expectations; it's about exceeding them by truly understanding their business goals and translating them into impactful digital strategies.

We're looking for someone who has honed their skills within a marketing or digital marketing agency, bringing a proven track record of managing diverse client portfolios.

If you're a natural problem-solver who can effortlessly juggle multiple accounts, build lasting relationships, and navigate the intricacies of digital campaigns, we want to hear from you.

The ideal candidate will combine strong client relationship management expertise with a solid understanding of digital marketing principles and strategies, gained through hands-on agency experience.

Key Responsibilities:

- Be the go-to person for your clients, acting as the bridge between them and our internal teams.
- Deep dive into client goals and objectives, crafting tailored solutions that make them go "Wow"
- Respond to inquiries with a positive attitude, always aiming for a quick resolution.
- Prepare and deliver killer presentations and insightful reports to showcase progress and results.
- Work closely with account management, sales, marketing, and operations to ensure seamless service delivery.
- Review presentations, reports, and creative assets for accuracy and quality.
- Serve as the primary point of contact for clients, addressing their needs and managing expectations.
- Explore ways to leverage technology to enhance client experiences and streamline operations.
- Build and maintain strong, long-lasting relationships with clients.
- Conduct research to identify industry trends and market opportunities.
- Provide insights and recommendations based on market analysis.

What You Bring to the Table:

- 2 years of experience in client servicing with an agency.
- Strong communication skills - both verbal and written.
- An ability to juggle multiple tasks and priorities like a pro in a high-speed environment.
- A solid understanding of the Microsoft Office Suite.
- A problem-solving mindset with a knack for anticipating client needs and thinking proactively.

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