Assistant Manager

ROLE

Assistant Manager - Cloud Operations

REPORTING TO

General Manager - Cloud Infra & Architecture

ROLE/REQUIREMENT SUMMARY

- Strong knowledge on AWS Cloud, Kubernetes Orchestration and Docker
- Experience with deploying and maintaining GPU based production environments
- Experience in automating and managing large-scale infrastructure
- Knowledge and experience with Continuous Integration/Deployment best practices and servers (Jenkins, AWS Code Pipeline, Code Deploy and Code Commit)
- Working experience with version control systems (Git, GitHub, Bitbucket)
- Experience with Artifacts management
- Working with AWS, GCP, Azure
- Experience in configuring and automating monitoring tools like Grafana, New Relic, Kibana
- Knowledge and experience with secure infrastructure
- Hands on experience on managing Level 1, 2 ,3 Ticket/Order Triage Specialist, Incident, Problem, Service Request and Escalations
- Experience working in a 24x7 production support model with excellent troubleshooting skills
- Strong experience in working with ticketing tools like Freshservice, Onedesk, JIRA
- Demonstrable experience on Collaboration with multiple teams, partners and vendors in order to uncover, analyse and resolve platform issues
- Good understanding on flows of different platforms like Android, IOS, web and TV platforms
- Ability to work under pressure and tight schedules while handling any incident or issue
- Passion for learning the latest interactive technologies and techniques.

KEY DUTIES AND RESPONSIBILITIES

- Ensure 99.9% Uptime of OTT applications and services
- Work closely with Product Engineering, Technology, IT and Partners
- Close work relations with the technical teams like project managers, R&D team leaders, Solution Architects, other partners, UAT and Service providers
- Ensure, Enable, Manage and Track 24x7 Monitoring & Support with zero downtime and Zero issues
- Ensure Issue triaging and fixes as per the defined SLA with RCA
- No/Zero pending L1/L2/L3 issues
- Track and Manage DevOps tickets for Tataplay OTT Apps and Internal Products
- Present Weekly/Monthly Alerts, Issues Report and Tracker to stakeholders
- Ensure No escalations
- Create/Manage Operation Manual
- Setup SOPs and Practices
- Enable periodic security audits to ensure no security issues in infra, platform and services
- Periodic Audit of IAM roles, Resources, access and report
- Design, generate and interpret operational reports related to system health status, capacity management and system performance management
- Ensure Team KT is done 100% for any planned migration
- Cloud Cost for analysis and approval for various project deployments in Tata Play
- Take ownership over the CI/CD processes
- Build internal automated modelling tools to minimize operation effort
- Provide new ideas or take initiative to control OpEx cost
- Manage, Track, Report and deliver Platform and Cost Optimization Backlog
- Work on different ideas to optimize Monitoring, Alerting, Service/Process Automations, Debugging and Triaging
- Establish Cross Function Collaboration to identify and resolve platform issues
- Develop and maintain effective working relationships with team members, client and stakeholders
- Own the overall responsibility for Cloud Infra, DevOps and OTT Services
- Build, Lead and guide a cross-company team of DevOps Engineers

TECHNICAL COMPETENCIES

- Operational Excellence
- Debugging and Problem-Solving Skills
- Quality Control & Assurance
- Audit & Control
- Cost Management and Control

EDUCATION

BE/B.Tech/MCA and AWS Certification (Preferred)

PREFERRED EXPERIENCE

*Candidate should have grown from OTT / Ecommerce / B2C with large scale Production Infra and Workload

*Minimum 4 Years of Experience as a DevOps Engineer or Cloud Operation Engineer

*Solid communication skills (oral, written, and presentation) and strong interpersonal skills, along with the ability to work as a team member with minimum supervision

*Should be a good team player & able to work independently under pressure.

*Ability to prioritize and differentiate between priority and severity incidents

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