Senior System Administrator

6 hours ago

Noida, India IT By Design Full time

Job Description - Managed Service Providers (MSPs)are always looking for skilled technicians who are responsible for - handling back-end infrastructure support as well as advanced second-level support of service requests - in a professional and timely manner and managing the activities and responsibilities of the service - desk team. - This relates to all technology, including workstations, servers, printers, networks, and - vendor-specific hardware and software. Senior System Administratorshave effective communication skills, problem-solving skills,experience with managing servers and SMB network infrastructures, and advanced experience in end-user support. Success for them is when they can confidently interact with the user and solve a complex infrastructure-related problem. Education and Qualifications - 2-3 years of IT or related domain - Excellent written and verbal communication skills - Excellent customer service skills - Education: Graduate (Any stream) preferably in computer science or a related field - At least 2 years of experience in end-user technical support Key Responsibilities/Duties: - Provide professional IT support to customers with a focus on customer service - Monitoring IT infrastructure of clients and administration. - Drive problem investigations and resolution as required. - Troubleshooting Windows server issues. - Monitor the network i.e., firewalls, switches, and access points. - Analyze network alerts and diagnose network errors. - Manage and troubleshoot Physical and Virtual servers. - Hyper-V, VMware, Azure, and AWS administration. - NAS, SAN Storage administration, and troubleshooting. - Plan on upgrades and updates of infrastructure. - Resolve all tickets in a timely and professional manner while meeting expectations specified in customer Service Level Agreements (SLA). Must Have: - Hands-on experience with Wintel and Networking. - Strong customer service experience, and excellent verbal and written communication skills - Hands-on experience with Server and Network Administration and Troubleshooting - Good knowledge and experience of Server Roles i.e., AD, DNS, DHCP, IIS, File & Print, RDS,etc. - Hands-on experience working on Hyper-V and VMware. - Advanced knowledge of Firewalls, Switching, and Routing. - Knowledge of backups and storage i.e., SAN and NAS - Hands-on experience with Wintel networking - Experienced in networking monitoring tools - Experience with data center monitoring and ops is good to have

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