Associate Student Connect

4 weeks ago

Mumbai, Maharashtra, India Knowledge Park Full time
Job Description

Key Responsibilities

AEP Coordination & Administration

- Act as a single point of contact for a student at assigned Learning Centre (LC) from a servicing perspective
- Work with the AEP s to drive the AEP team to drive re-registration
- Training AEP s for student services

Student Connect

- Plan and manage the student journey and life cycle
- Engage the student at regular intervals, Help a student plan for the academic cycle for a semester & drive the student to attend lectures, go through the study material
- Drive assignment submissions and exam registration
- Collect feedback from students regarding their experiences, challenges, and suggestions for improvement.
- Share this feedback with the appropriate stakeholders to enhance the overall student experience.
- Stay updated with program changes, policies, and procedures

Exam Management

- Help manage exam conduct & other aspects of exam execution

Stakeholder Coordination

- Liaise with HO/Internal departments for all academic-related queries
- Support in exam conduct at assigned LC

MIS & Reports

- Create and manage reports on the CRM and LMS
- Track student queries, follow up to resolve & maintain MIS

Key InteractionsInternal StakeholdersExternal StakeholdersHODs at NCDOE Students/Parents University Functions Authorized Enrollment PartnersDimensions

- Individual contributor role.

Requirements- Skills & Competencies

- Good written and verbal communication
- Analytical abilities & preferred to have hands-on experience on a CRM.
- Ability to multi-task and deliver against a number of priorities
- Proficient in Microsoft Office packages
- Active listening, Negotiation skills & conflict management
- Advantageous to have knowledge of the local language

Requirements- Education & work experience

- Graduate or PG/MBA
- Relevant 2 to 3 years of work experience in customer service/support, preferably from Education/ Training, BFSI, Real estate, Telecom, Retail or consumer goods & services, new age industries.
- Work Exposure to Distance Education/Ed Tech sector will be added advantage.

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