Regional Manager, EF, External Fulfillment

2 weeks ago

Mumbai, India Amazon Full time

Amazon is looking for an experienced Regional Manager to lead our External Fulfillment operations across the West region. The ideal candidate will drive operational excellence, develop talent, and implement strategic initiatives to enhance customer experience while optimizing fulfillment processes across Seller Flex, Vendor Flex, Direct Fulfillment, and Warehouse Integration channels. About the team The team manages External fulfilment channels for Amazon India. The team is responsible for performance, cost, quality and speed metrics. The team is structured regionally as well has a central team of Program Managers who drive critical initiatives. Basic Qualifications - 3+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications MBA or Master's degree in relevant field Experience in e-commerce, logistics, or fulfillment operations Experience managing multiple sites or a regional operation Demonstrated ability to develop and implement process improvements Key job responsibilities Key responsibilities 1. Lead and manage a team of Area Managers (AMs) and Operations Executives (OEs) across the region to ensure operational excellence and achievement of key performance metrics 2. Drive continuous improvement initiatives to enhance operational efficiency, reduce costs, and improve customer experience 3. Develop and implement strategies to meet or exceed performance targets for key metrics including SPEED, SCRR, Handover, and Audit Adherence 4. Collaborate with cross-functional teams including Central Support Team (CST), Transportation, Network Operations Center (NOC), and business teams to resolve escalations and implement process improvements 5. Manage contingency planning and execution during peak periods, holidays, and unexpected events 6. Conduct regular business reviews (WBRs/MBRs/QBRs) to analyze performance data and implement corrective actions 7. Mentor and develop Area Managers to build a strong leadership pipeline 8. Drive seller/vendor compliance with Amazon's operational standards through regular audits and performance management- 3+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 1+ years of performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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