ServiceNow Admin

4 weeks ago

Pune, Maharashtra, India Birlasoft Full time
About Birlasoft:

Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.

Job Summary:

Technical tasks will vary from traditional Servicenow System Admin work to specific tasks associated with the cloning/migration process, e.g. assisting with defining and executing queries related to data migration with the goal of building up a "pre-clone" environment suitable for migration to the US-based landscape.

More traditional responsibilities could include:

- Manage the day-to-day administration of the ServiceNow platform, including user accounts, roles, groups, and permissions.
- Monitor system performance and ensure platform uptime and reliability.
- Perform platform upgrades, patching, and regular maintenance tasks.
- Support configuration in the core modules (Incidents, Changes, RITM, Tasks, Service Catalogs).
- Develop workflows, business rules, UI actions, client scripts, and integrations with external systems.
- Troubleshoot and resolve platform issues, providing timely support to users and stakeholders.
- Plan and execute system copies from production environments to non production.

Application Scope:

- ITSM, Incident, Problem, Change, Service Catalog, Request Management
- ITOM, Discovery, Configuration Management Database
- APM, Supporting processes to manage business applications and related tables.

Other Requirements:

- Excellent written and spoken English proficiency.

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