Sr Manager HR Ops

1 day ago


Hyderabad, Telangana, India Pepsico Full time
Overview

The role of the HR Ops Sr Analyst is to serve as the resource for reviewing integration issues and understanding the underlying causes as data or defects that require break fixes. The role is responsible to triage and respond to critical issues received on tickets and/or reported by the global IT Ops team. The Integrations lead is responsible to evaluate the level of criticality of the issue, confirm business impacts and drive the resolution.

The role is responsible to ensure that the effective and efficient response of tickets related to integration and making sure that the corresponding interactions with the PepsiCo IT ticketing systems are correctly managed. This role will be leading integration calls amongst team and will be responsible to coordinate with the business owners the corresponding resolution, provided testing is required to solve an issue.

The incumbent will work under the direction of an Operations Support Manager who will guide and help manage escalations and stay focused on delivery effective solutions. This role will work closely with the Issues/Incidents lead for Employee Central, SAP HCM Issue and Integrations Leads as well as any other tool owners within global HR Operations function. The incumbent will also work with the Testing Lead and/or Analyst to deliver testing efforts for integration break-fixes as well as with other Data Quality and Audit resources within the team to clear data issue, ensure quality going forward and acknowledge any audit issues, if applicable.

The HR Ops Sr Analyst role requires the ability to collaborate with multiple teams and being focused and solving and identifying underlying causes for critical or repetitive issues.

Responsibilities

- Manage and coordinate day-to-day integrations related issues, including resource management, priorities, emergencies and other support activities.
- Appropriately assess impacts and risk on integrations issues and failures and communicate back to management for proper escalations
- Consult with business clients, when needed, to determine gaps on the performance of integrations and business requirements
- Identify when issues require fundamental changes and provide proper documentation to reroute the request
- Coordinate integrations defects with the Employee Central Issue/Incident Lead as well as the HCM Issue and Integrations lead to evaluate the result from proper analysis
- Create and maintain weekly dashboards on the integrations tickets and failures to provide insights and KPIs to the team's leadership
- Assist, as needed, on any global system outages and provide up to date status on the issue
- Be able to verify and confirm the troubleshooting steps provided by the different vendors and accurately determine next steps for resolution
- Analyze trends amongst integration and employee data issues to identify root cause and prevent repeptive issues
- Assist the implementation of new functionality and changes to the mass load tool.
- Test all changes relevant to the mass load tool

Qualifications

- Minimum of a bachelor's degree, preferably in IT or Human Resources
- 8-10years of total work experience
- 5+ years of experience in HCM system implementations/HRIT
- Experience on working in large scale HCM ERP/Cloud solutions: SuccessFactors Employee Central or SAP HCM preferred, but will consider Workday, PeopleSoft or Oracle HRMS
- 5+ years of experience with an ITSM (IT Service Management) type ticketing solution / ITIL Framework
- Proven experience in customer service
- Strong critical thinking and analysis skills
- Experience in documentation and revising remediation processes and procedures.
- Ability to collaborate, establish and maintain credible and influential relationships at all levels.
- Ability to multi-task and prioritize and ancipiate issues as well as to make connections on different issues
- Strong Detailed-oriented skills
- Capability to communicate in both technical and non-technical language according to their audiencte
- High stress tolerance

- Minimum of a bachelor's degree, preferably in IT or Human Resources
- 8-10years of total work experience
- 5+ years of experience in HCM system implementations/HRIT
- Experience on working in large scale HCM ERP/Cloud solutions: SuccessFactors Employee Central or SAP HCM preferred, but will consider Workday, PeopleSoft or Oracle HRMS
- 5+ years of experience with an ITSM (IT Service Management) type ticketing solution / ITIL Framework
- Proven experience in customer service
- Strong critical thinking and analysis skills
- Experience in documentation and revising remediation processes and procedures.
- Ability to collaborate, establish and maintain credible and influential relationships at all levels.
- Ability to multi-task and prioritize and ancipiate issues as well as to make connections on different issues
- Strong Detailed-oriented skills
- Capability to communicate in both technical and non-technical language according to their audiencte
- High stress tolerance

- Manage and coordinate day-to-day integrations related issues, including resource management, priorities, emergencies and other support activities.
- Appropriately assess impacts and risk on integrations issues and failures and communicate back to management for proper escalations
- Consult with business clients, when needed, to determine gaps on the performance of integrations and business requirements
- Identify when issues require fundamental changes and provide proper documentation to reroute the request
- Coordinate integrations defects with the Employee Central Issue/Incident Lead as well as the HCM Issue and Integrations lead to evaluate the result from proper analysis
- Create and maintain weekly dashboards on the integrations tickets and failures to provide insights and KPIs to the team's leadership
- Assist, as needed, on any global system outages and provide up to date status on the issue
- Be able to verify and confirm the troubleshooting steps provided by the different vendors and accurately determine next steps for resolution
- Analyze trends amongst integration and employee data issues to identify root cause and prevent repeptive issues
- Assist the implementation of new functionality and changes to the mass load tool.
- Test all changes relevant to the mass load tool

  • Hyderabad, Telangana, India beBeeOperations Full time ₹ 1,80,00,000 - ₹ 2,00,00,000

    Job Title:Sr Manager HR OpsThe Sr Manager HR Ops is responsible for reviewing integration issues, understanding the underlying causes, and evaluating the level of criticality.Key Responsibilities:Manage and coordinate day-to-day integrations related issues, including resource management, priorities, emergencies, and other support activities.Assess impacts...

  • Sr. Director

    3 weeks ago


    Hyderabad, Telangana, India Credence HR Services Full time

    Role: Senior Director – HR Operations Delivery Location: Hyderabad / Chennai Role Overview: We are seeking a strategic and transformational Senior Director – HR Operations Delivery to lead global HR service delivery, ensuring operational excellence, compliance, and a superior employee experience.This leadership role will drive process optimization,...

  • Sr. Director

    4 weeks ago


    Hyderabad, Telangana, India Credence HR Services Full time

    Role: Senior Director – HR Operations DeliveryLocation: Hyderabad / ChennaiRole Overview:We are seeking a strategic and transformational Senior Director – HR Operations Delivery to lead global HR service delivery, ensuring operational excellence, compliance, and a superior employee experience. This leadership role will drive process optimization,...

  • Sr. Director

    4 weeks ago


    Hyderabad, Telangana, India Credence HR Services Full time

    Role: Senior Director – HR Operations Delivery Location: Hyderabad / Chennai Role Overview: We are seeking a strategic and transformational Senior Director – HR Operations Delivery to lead global HR service delivery, ensuring operational excellence, compliance, and a superior employee experience. This leadership role will drive process optimization,...

  • Sr. Director

    4 weeks ago


    Hyderabad, Telangana, India Credence HR Services Full time

    Role: Senior Director – HR Operations DeliveryLocation: Hyderabad / ChennaiRole Overview:We are seeking a strategic and transformational Senior Director – HR Operations Delivery to lead global HR service delivery, ensuring operational excellence, compliance, and a superior employee experience. This leadership role will drive process optimization,...


  • Hyderabad, Telangana, India Seven Consultancy Full time

    JOB DETAILS 1) Support Recruitment2) Take care of employee engagement activities3) Take care of off-site management4) Handling Performance Appraisal5) Occasional visit to site for looking after laborers6) Handling compliances related to all kind of labor laws, etc7) Other HR related activities8) Preferred from Real Estate industry FUNCTIONAL AREA HR...


  • Hyderabad, Telangana, India Amgen Full time

    Career Category Human Resources HOW MIGHT YOU DEFY IMAGINATION If you feel like you re part of something bigger it s because you are At Amgen our shared mission to serve patients drives all that we do It is key to our becoming one of the world s leading biotechnology companies We are global collaborators who achieve together researching ...

  • HR Ops Manager

    2 weeks ago


    Hyderabad, Telangana, India Pepsico Full time

    OverviewPepsiCo is seeking a dynamic and technically skilled professional to implement the configuration and design execution of our global SuccessFactors platform. This role will focus on the Learning and Talent modules, including Talent Management, Talent Intelligence Hub, Growth Portfolio, and Security. You'll play a key role in one of the largest...


  • Hyderabad, Telangana, India Seven Consultancy Full time

    JOB DETAILS Forming and maintaining employee recordsUpdating databases internally, such as sick and maternity leavePreparing and amending where necessary HR documents, i.e. employment contracts and recruitment guidesReviewing and renewing company policies and legal complianceCommunicating with external partnersReporting regularly on HR metrics, such as...


  • Hyderabad, Telangana, India Michael Page Full time

    Lead HR Ops AgendaHigh Strategic involvementAbout Our ClientOur client is a global financial services MNC with offices across Hyderabad, Gurgaon, and Bangalore, employing over 2,000 professionals in India. Known for their people-centric policies and operational depth, they are now strengthening their HR Ops function to support ongoing growth and...