Principal Experience Designer

Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Shopping is undergoing its biggest shift since ecommerce. As a Principal Experience Designer, you'll define strategy and roadmap for our Agentic Experience team-partnering with Product on goals and with Engineering on a fast-changing technical landscape. For Consumer Agentic Experiences, you'll turn complex, novel challenges into clear design direction, articulating rationale to drive cross-functional collaboration and connect near-term actions to long-term vision. You'll balance focus and flexibility, prioritizing in an ambiguous space while addressing mission-critical efforts. Your work will champion human-centered privacy and security in AI, spark innovation, and influence executive decisions.

Job Description:

Essential Responsibilities:

- Establish overall business or technical strategy for user experience initiatives.
- Negotiate with and influence decision-making reaching the senior executive level
- Identify and resolve unique situations of substantial significance in user interface or interaction design
- Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
- Lead the development of user experience strategies that resonate with target audiences.
- Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Minimum Qualifications:

- Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

As a Principal Experience Designer, you're an agent of change, not a follower of process. Your primary mission is to autonomously design, influence, and lead the creation of end-to-end, AI-augmented, and autonomous user experiences that define the future of digital payments. You will not only establish the overall business and technical strategy for user experience initiatives but also operate as the chief architect of adaptive solutions that anticipate user needs and a dynamic market landscape. We're looking for a leader who can take full ownership of a product's journey, from strategic conception to a self-optimizing user experience, influencing executive-level decision-making along the way. Your success will be measured by your ability to design systems that are not just used but that actively learn, adapt, and intelligently serve our customers.

Essential Responsibilities

- Establish overall experience strategy for user experience initiatives.

- Negotiate with and influence decision-making reaching the senior executive level.

- Identify and resolve unique situations of substantial significance in user interface or interaction design.

- Hands on design and prototyping of conversational interfaces, testing adaptive systems, prototyping with AI tools, designing feedback loops between users and models, or creating explainability mechanisms

- Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services.

- Partner with data scientists, ML engineers, or AI research teams, display tight integration with technical AI disciplines

- Lead the development of user experience strategies that resonate with target audiences.

- Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning.

Required Qualifications

- Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Skills: Adjacent Competencies to Agentic Skills

- Systemic Thinking & Adaptive Design:Demonstrated experience in designing complex systems that go beyond a single user flow to encompass interconnected, multi-touchpoint journeys. For example, experience in designing a dynamic pricing system that adapts to user behavior in real time or creating a notification system that learns user preferences and proactively adjusts its frequency and content.

- Data-Driven Autonomy: The ability to leverage large datasets and analytics to inform design decisions and create autonomous, self-improving user experiences. For example, using A/B testing and machine learning to optimize a checkout flow or designing an AI-driven fraud detection system that provides a seamless user experience while adapting to new threats.

- Proactive Problem-Solving: A history of anticipating user and business needs, identifying potential issues before they arise, and designing preventative or self-correcting solutions. For example, creating a predictive model to identify user churn risks and designing a proactive in-app experience to retain them.

- User-Centric AI Interaction: Experience designing intuitive interfaces that define new interaction models between users and AI agents. For example, designing a conversational interface for a customer service bot or creating a personalized recommendation engine that feels less like an algorithm and more like a helpful co-pilot.

- End-to-End Ownership: A portfolio or work history that demonstrates ownership of projects from initial conception and strategy through to post-launch optimization, showcasing the ability to lead a product's entire lifecycle.

- The ability to leverage business data and analytics to identify opportunities to innovate the experience, prioritize work, and inform the design

- Experience designing intuitive interaction models between people and AI agents.

- A dynamic portfolio demonstrating ownership of shipped projects - from concept to post-launch iteration.

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Subsidiary:

PayPal

Travel Percent:

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $188,000 to $323,950

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit .

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit.

Who We Are:

to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please .

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.