Ops Support Specialist

3 weeks ago

Chennai, Tamil Nadu, India Citigroup Full time

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services including but not limited to record documentation maintenance storage retrieval of records account maintenance imaging and the opening of accounts in coordination with the Operations - Core Team Additionally the Ops Support Specialist 5 serves as the liaison between operations staff relationship managers project managers custodians and clients The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processesCore Responsibilities Process customer instructions related to account servicing account closure customer complaints Track and Work within the required Service Levels Manage different work queues and assist with the production of department MIS and reporting Takes personal responsibility for own performance identifying enhancements to processes that realize tangible benefits Delivery of a high level of customer service to both internal and external customers Key Deliverables Verify and process customer requests instructions through various channels ensuring proper due diligence Overview communication to the customer and resolution of investigation cases within designated time frames if required Follow through tasks and take ownership to ensure they are completed to the required standards Adhere to policies standard framework decided stated by the company to meet client need Meeting all Control and Compliance requirements and updating procedures as required Ensure day to day operations are performed and SLAs are met as per agreed for all businesses Timely and accurate processing and customer resolution Timely escalation on incomplete delayed processing Experience Bachelor s degree with minimum 3 -5-years of Consumer banking experience is preferred Exposure to Account servicing operations including reconciliation would be an added advantage Skills Flexible to work in UK time zone and holidays Excellent communications skills both verbal and written Good Microsoft skills including Excel Word and Outlook Knowledge of risk controls to resolve first level escalated inquiries Computer literate and ability to grasp several in house systems quickly Demonstrates collaborative competency This job description provides a high-level review of the types of work performed Other job-related duties may be assigned as required Job Family Group Operations - CoreJob Family Operations SupportTime Type Full timeCiti is an equal opportunity and affirmative action employer Qualified applicants will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran Citigroup Inc and its subsidiaries Citi invite all qualified interested applicants to apply for career opportunities If you are a person with a disability and need a reasonable accommodation to use our search tools and or apply for a career opportunity review View the poster View the View the View the

  • Ops Support Specialist

    4 days ago

    Chennai, Tamil Nadu, India Citi Full time US$ 40,000 - US$ 80,000 per year

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...

  • Ops Support Specialist

    3 days ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...

  • Medical EM OP QA

    4 weeks ago

    Chennai, Tamil Nadu, India Access Healthcare Full time

    Job DescriptionWe are seeking a highly detail-oriented Medical EM (Evaluation and Management) OP (Outpatient) Quality Assurance (QA) / Quality Control (QC) specialist. The ideal candidate will have expert knowledge of EM and Outpatient coding guidelines, ensuring the highest standards of coding accuracy, compliance, and documentation integrity for outpatient...

  • Operations Support Specialist 4

    3 days ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...

  • Collections Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves...

  • IT Support Specialist

    20 hours ago

    Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 10,00,000

    Job Opportunity: IT Support SpecialistThe ideal candidate will provide exceptional technical support to customers, ensuring their issues are resolved promptly and efficiently. This role involves collaborating with internal teams and stakeholders to deliver excellent customer service.

  • Transportation Representative, AV

    1 week ago

    Chennai, Tamil Nadu, India Amazon Full time US$ 90,000 - US$ 1,20,000 per year

    TOC (Transportation Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs....

  • Mainframe Automation Specialist

    3 days ago

    Chennai, Tamil Nadu, India Teceze LTD Full time

    Job Title: Mainframe Automation SpecialistExperience Required: 8–10 yearsLocation: ChennaiEmployment Type: Full-timeJob SummaryWe are seeking an experienced Mainframe Automation Specialist with strong expertise in automating mainframe operations, monitoring, and batch processes. The role requires in-depth knowledge of automation tools and the ability to...

  • Support Specialist

    4 days ago

    Chennai, Tamil Nadu, India beBeeApplication Full time ₹ 15,00,000 - ₹ 25,00,000

    Support SpecialistWe are looking for a Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing timely and effective support to our customers.Job Description:Provide 24/7 support services to identify, diagnose, and resolve application issues reported by clients/users.Collaborate with...

  • Mainframe Automation Specialist

    11 hours ago

    Chennai, Tamil Nadu, India Teceze LTD Full time

    Job Title: Mainframe Automation Specialist Experience Required: 8–10 years Location: Chennai Employment Type: Full-time Job Summary We are seeking an experienced Mainframe Automation Specialist with strong expertise in automating mainframe operations, monitoring, and batch processes. The role requires in-depth knowledge of automation tools and the...