Analyst, Alert Review

ABOUT TIDEAt Tide we are building a finance platform designed to save small businesses time and money We provide our members with business accounts and related banking services but also a comprehensive set of connected administrative solutions from invoicing to accounting Launched in 2017 Tide is now used by over 1 million small businesses across the world and is available to UK Indian and German SMEs Headquartered in central London with offices in Sofia Hyderabad Delhi Berlin and Belgrade Tide employs over 1 800 employees Tide is rapidly growing expanding into new markets and always looking for passionate and driven people Join us in our mission to empower small businesses and help them save time and money Analyst Alert Review FraudOffice Location HyderabadDepartment Ongoing MonitoringWho are Tide At Tide we re on a mission to save businesses time and money We re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK Using the latest tech we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market Not only do we offer our members business accounts and related banking services but also a comprehensive set of highly connected admin tools for businesses Tide is all about supporting small businesses We want Tideans excited about supporting SMEs and excited to be part of an innovative rapidly scaling company We re looking for someone passionate about fighting financial crime particularly fraud whilst providing great service to our membersWhat we re looking for Here at Tide we are looking for a driven Fraud Alert Review Analyst with a good understanding of all concepts of Fraud We need a passionate and proactive individual who will help ensure Tide is taking all relevant steps to detect and prevent all aspects of fraud This role is a key element of our Ongoing Monitoring team sitting within the first line of defence 1LOD You ll be responsible for ensuring we detect suspicious fraudulent activity whilst providing great service to our members You ll do this through monitoring transactions and behaviours across our member base whilst spotting and investigating potentially suspicious activity We are looking for someone who is passionate about preventing fraud who will help reduce risk to Tide and let our members get back to doing what they love As an Analyst in Alert Review Fraud you ll be Analysing transactions across a variety of payment types and products looking for signs of Fraud Confident in calling out potential efficiencies in our tools and processes used for transaction analysis Confident in using a variety of tools to undertake different types of reviews and investigations including open source investigation Managing your own case load to meet performance targets Consistently reaching the targets for Productivity and Quality Make recommendations for process improvements to prevent future occurrences of fraud Establish good relationships with various departments throughout Tide to ensure good operational synergy Participate in internal and external training programmes related to fraud detection and prevention and other subjects that may form part of the day-to-day work requirements Treating Tide members fairly by taking responsibility to ensure that their needs are met Conducting phone calls if required when gathering information from our members What makes you a great fit You are willing to work in a flexible shift pattern in a 24 7 operational environment 1 to 3 years of experience in a Transaction monitoring Fraud risk related role in financial services A good eye for detail and are able to identify suspicious activity Ability to work well as part of a team decisive goal-oriented proactive A genuinely curious mindset asking the right questions at the right times with a problem solving attitude You have C1 C2 level of spoken and written English A keen eye for process improvements looking how we can work leaner and more robustly An analytical mind and are able to digest large data sets and spot patterns and trends with ease A quick learner explorer multitasker and are happy to be in the defined shift Exceptional communication skills written and verbal Are able to communicate with our members including via telephone internal stakeholders regulatory bodies if required You have C1 C2 level of spoken and written English What you ll get in return Make work work for you We are embracing new ways of working and support flexible working arrangements With our Working Out of Office WOO policy our colleagues can work remotely from home or anywhere in their home country Additionally you can work from a different country for 90 days of the year Plus you ll get Competitive salary Self Family Health Insurance Term Life Insurance OPD Benefits Mental wellbeing through Plumm Learning Development Budget WFH Setup allowance 15 days of Privilege leaves 12 days of Casual leaves 12 days of Sick leaves 3 paid days off for volunteering or L D activities Night Shift Allowance Flexible working - please note you will have to visit Hyderabad office 4 times a year and during high-level leadership visits You will be notified about that at least 2 weeks in advance Tidean Ways of WorkingAt Tide we re Member First and Data Driven but above all we re One Team Our Working Out of Office WOO policy allows you to work from anywhere in the world for up to 90 days a year We are remote first but when you do want to meet new people collaborate with your team or simply hang out with your colleagues our offices are always available and equipped to the highest standard We offer flexible working hours and trust our employees to do their work well at times that suit them and their team Tide is a place for everyoneAt Tide we believe that we can only succeed if we let our differences enrich our culture Our Tideans come from a variety of backgrounds and experience levels We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity status or disability status We believe it s what makes us awesome at solving problems We are One Team and foster a transparent and inclusive environment where everyone s voice is heard TIDE IS A PLACE FOR EVERYONEAt Tide we believe that we can only succeed if we let our differences enrich our culture Our Tideans come from a variety of backgrounds and experience levels We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status We celebrate diversity in our workforce as a cornerstone of our success Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives We are One Team and foster a transparent and inclusive environment where everyone s voice is heard At Tide we thrive on diversity embracing various backgrounds and experiences We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability Our inclusive culture is key to our success helping us build products that meet our members diverse needs We are One Team committed to transparency and ensuring everyone s voice is heard Read through our to learn about how Tide manages your data Tide Platform