Associate Customer Program Manager – Mechanical

Fictiv Exists to Enable Hardware Innovators to Build Better Products Faster Fictiv exists to help product innovators create Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv s four global manufacturing centers in India Mexico China and the U S Companies use Fictiv to access high-quality production optimize supply chain logistics and mitigate supply chain risk-ensuring they can move from prototype to full-scale manufacturing with speed and confidence To date Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace robotics automotive climate tech and more helping them innovate faster free up precious resources and drive profitable growth Fictiv exists to help product innovators create Fictiv is a global manufacturing company that simplifies sourcing for custom manufacturing from prototype to low-volume production Through its highly-vetted manufacturing network AI-powered technology platform and global operations centers across the USA Mexico India and China Fictiv delivers fast high-quality custom manufacturing services from quote to delivery Fictiv s capabilities span the full mechanical bill of materials including Injection Molding Compression Molding 3D Printing CNC Machining Die Casting and Sheet Metal To date Fictiv has delivered more than 30 million commercial and prototype parts for early-stage companies and large enterprises alike helping them innovate faster free up precious resources and drive profitable growth Are you ready to shake up the world of customer service Do you thrive on making connections and finding creative solutions If you re passionate about putting customers first in a dynamic non-traditional environment we want YOU on our team In your role as Associate Customer Program Manager - Mechanical you will be working directly with our US-based customers and you ll be using your agility problem-solving skills and customer service advocacy to help our customers increase the velocity and quality of products delivered You will collaborate with the cross-functional teams to resolve customer pain points address customer needs and help manage customer projects end to end You will support multiple customers across a variety of manufacturing orders to be fulfilled in different regions around the world Work Hours - 9am-5pm US Pacific Time Mon-Fri There is a requirement to work from the office for the initial 3 months which would be the training phase before moving to a hybrid schedule 2 days home 3 days in office What you will be doing Customer Management You will be our customers best ally at Fictiv Work closely with our customers to ensure a seamless and high-quality experience Nurture relationships and resolve issues to help drive customer loyalty Case management Concurrently manage a variety of manufacturing orders with multiple customers and the internal operations teams Prioritize and resolve top user requests to address their product development needs and meet customer expectations for timing and quality Communication Gather interpret and communicate engineering design manufacturing and logistics requirements to ensure the orders will be delivered on time and in full Collaboration Collaborate with sales and the manufacturing operations teams to ensure successful delivery to the customer and advocate on their behalf - through the project lifecycle including post-delivery exceptions Program Management Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope budget and timeline Continuous Improvement Identify improvement areas and collaborate with the cross-functional team to prioritize and define solutions to increase our efficiency Desired Traits Bachelor s degree in Mechanical Engineering and over 6 years of relevant experience in the manufacturing industry preferably in a client-facing role The work is fast-paced - you will be working in an operations environment with tight deadlines and high standards You will need to be organized with good time management prioritization skills and great attention to detail We obsess over our customers - you will need to be personable and have outstanding communications skills both written and verbal and be able to adapt your communication style effectively Must be fluent in written and spoken English Proven experience working directly with US-based customers and or during US business hours is preferred This role requires a self-starter mentality We want you to be excited by a hands-on high-performing results-oriented role and driven to exceed expectations for our clients Accountability is everything you say what you do and do what you say The basic project management operations knowledge- scope timing and quality logistics RMAs change requests invoicing Aligned with our culture centered around continuous learning- bring passion to learn about the manufacturing ecosystem and the New Product Development process Interested in learning more We look forward to hearing from you soon Fictiv is transforming how the next rockets self-driving cars and life-saving robots are designed developed and delivered to customers around the world People who succeed at Fictiv are talented creative and driven to achieve professional excellence and support our vision to help product innovators create We re actively seeking teammates who Bring diverse perspectives and experience to our culture and company Excel at being part of a strong empathetic team Thrive in an environment emphasizing respect honesty collaboration and growth Have an always learning mindset that celebrates learning not just wins Help us continue to build a world-class organization that values the contributions of all of our teammates We encourage applications from members of underrepresented groups including but not limited to women members of the LGBTQ community people of color people with disabilities and veterans