Global Operations and Service Leader

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: BL Manager Digital Your role and responsibilities (Mandatory): In this role, you will have the opportunity to lead the Operations and Service functions at the global level. Each day, you will set and drive global strategy in all the Operations and Service areas, along with target setting for the entire value chain, including safety, quality, inventory, delivery performances, productivity, NPS, service requests and project execution. You will also showcase your expertise by designing the global operational footprint strategy as per product portfolio management requirements and supporting local units in the execution, including Mergers and Acquisitions (M&A) and divestment projects support. The work model for the role is: #Hybrid This role is contributing to the Process Automation Business of Process Industries Digital Software organization globally. You will be mainly accountable for: - Defining, aligning, driving, and continuously improving customer-focused Operations and Service strategy in alignment with global organization strategy. - Establishing effective sales and operations planning processes for the global organization and achieving the desired outcomes. - Coordinating project execution and/or quality issues in global customer accounts and following up and supporting the timely and effective resolution, including risk assessment, to achieve optimal outcomes. - Championing a culture of continuous improvement by deploying a set of continuous improvement competencies and promoting transparency to monitor progress within your area of responsibility. - Creating and driving implementation of service strategy as a member of the management team. - Ensuring that strategic plans are implemented consistently in the service organization through collaboration with other businesses. - Executing service and sales channel strategy within their own area of responsibility. - Implementing productized service offerings and materials for marketing purposes and invests in service sales to increase market penetration. - Driving consistent development of processes and practices based on customer feedback (Net Promoter Score - NPS). Qualifications for the role : - You are highly skilled in industrial digital software and the mining and minerals, pulp, paper & fibre and metals & power conversion markets - You have 15 years of experience in the industrial advanced software space working as commercial and operations leader with industrial software solutions and relevant customers - Possess an enhanced knowledge in project execution and customer service for software solutions including Manufacturing Execution Systems (MES), Advanced Process Control, Asset Performance Management, Energy Management as well as latest AI/ML, GenAI and cloud/edge technologies - You demonstrate innovation in collaboration and team leadership - Proven experience in industrial software/engineering/process technologies, including workforce planning and project management for industrial software solutions - Must be data-driven and have presentation skills for senior level reviews - You are at ease communicating in English - You hold a valid right-to-work visa in India - Travel up to 30% will be required More about us The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. Fraud Warning: Any genuine offer from ABB will always be preceded by a formal application and interview process. We never ask for money from job applicants. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning.