▷ Urgent Search Team Lead

2 weeks ago

Hyderabad, India Subramaniam Hemamalini (Proprietor Of Live Connections) Full time

Job Description Key Requirements: - Qualifications:Any Graduation - Experience:Minimum 24 years overall, withat least 1 year as a Team Leader on paper - Process Experience:Domestic Inbound Customer Support (Voice Process) - Languages:Excellent communication skills inEnglish, Hindi & Telugu Key Responsibilities: - Lead and supervise a team of customer support executives in a domestic inbound process ( 35- 40-member team). - Monitor and drive team performance, productivity, and adherence to service level targets. - Provide regular feedback and coaching to enhance team effectiveness. - Handle customer escalations and ensure prompt resolution. Skills and Abilities: - Performance Metrics Handling: Proven experience in managing key KPIs such as AHT, FCR, CSAT - Ability to manage pressure and resolve issues efficiently - Excellent interpersonal and communication skills across multiple languages

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