 
						(05/10/2025) Information Technology Operations Analyst
3 weeks ago
Job Description
Job Title: Analyst II, IT Operations
Experience: 4+years
Job Location: Remote, India
Company Overview
Ensemble Health Partners India, we're at the forefront of innovation, leveraging cutting-edge technology to drive meaningful impact in the Revenue Cycle Management landscape. Our future-forward technology combines advanced AI-driven analytics with tightly integrated data ingestion, workflow automation and business intelligence solutions on a modern cloud architecture. These AI-powered solutions are actively running in production, continuously optimizing processes and delivering data-driven insights at scale. We have the second-largest share in the RCM space in the US Market with 10000+ professionals working in the organization. With 10 Technology Patents in our name, we believe the best results come from a combination of skilled and experienced team, proven and repeatable processes, and modern and flexible technologies. As a leading player in the industry, we offer an environment that fosters growth, creativity, and collaboration, where your expertise will be valued, and your contributions will make a difference.
Position Overview:
He will be responsible for providing technical support services to the organization. This position will be focused on the responsibility of provisioning/diagnosing/resolving/maintaining Azure infrastructure-related problems and working on tickets to provide the best solution to the clients/customers. They will need to proactively escalate any issues that require additional attention. In addition to a bachelor's degree/IT certification, we are looking for strong self-starters able to demonstrate initiative, autonomy, and the ability to take ownership and achieve outcome-based goals with minimal supervision. Experience of 4+ years in technical operation would be required.
Roles & Responsibilities
- Support 24*7 operations for Azure environment, including management and Monitoring of Servers, Networks, and resources configured on Azure.
- Administration/operations/Implementation, and deployments of WVD Infrastructures.
- Knowledge of Window Servers, WVD infrastructure, Azure RBAC, Azure resource overview, monitoring of infrastructure, and PowerShell scripting.
- Documentation will be required as a mandatory skill for writing KB articles and SOP. Excellent written communication skills with email etiquette.
- Virtual Environment knowledge.
- ITIL Knowledge
Required Skills
- He should be familiar with the complete ITIL Process. Certification will be an add-on.
- Certification required: Az-900 and Az-104 will be added on.
- Az-900 and Virtual Environment deep knowledge along with ITIL Process
- Good Communication skills.
- Familiar with Azure Boards.
Why Join US
- We adapt emerging technologies to practical uses to deliver concrete solutions that bring maximum impact to providers bottom line.
- We offer you a great organization to work for, where you will get to do best work of your career and grow with the team that is shaping the future of Revenue Cycle Management.
- We have our strong focus on Learning and development. We have the best Industry standard professional development policies to support the learning goals of our associates.
Associate Perks + Benefits
- Health Benefits and Insurance Coverage for family and parents. Accidental Insurance for the associate.
- Term Insurance for the associate.
- Professional Development Program and Reimbursements.
- Company Swags- Welcome Packages, Work Anniversary Swags
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