Consultant Pathologist

Role ConsultantDepartment Customer Success Operations Reporting To Laboratory Director Role Definition The Consultant is responsible for ensuring high-quality diagnostic reporting end-to-end technical supervision adherence to NABL ISO standards and timely clinical correlation with Clinicians The role involves oversight of pre-analytical to post-analytical processes technical staff training equipment calibration validation and ensuring excellence in turnaround time TAT report accuracy and patient clinician satisfaction Deliverables Diagnostic Excellence Regulatory Quality Compliance Clinician Corporate Parties Satisfaction Team Enablement Stakeholder Engagement Responsibilities Diagnostic Oversight Reporting Personally validate and sign out pathological results within defined TAT ensuring clinical correlation wherever applicable Release critical high-value high-risk reports with history-backed interpretation Ensure reporting of critical values within 30 minutes through Helpdesk coordination and documentation of escalation Review repeat testing delta checks or Clinician queries before finalizing reports Resolve escalated clinician or B2B partner queries related to report delay interpretation or values Laboratory Operations Management Monitor daily workflow sample registration to reporting to ensure seamless processing without bottlenecks Conduct morning huddles with technical team for daily work allocation sample volume trends pending TAT cases Define shift plans ensure break management and redistribute manpower to high-load areas Track hourly dashboards to monitor sample inflow pending batches machine utilization Conduct daily walk-throughs of sample reception processing storage and disposal areas Maintain cold chain and monitor temperature logs of refrigerators centrifuges and transport boxes Coordinate with logistics on delayed samples and prioritize urgent cases for immediate processing Optimize TAT and batch processing to reduce costs Monitor sample rejection or re-run trends and reduce wastage-related expenses Keep manpower costs within budgeted limits through efficient shift rotation and overtime control Prepare and present weekly Laboratory Operations Performance dashboards on CSAT sample volume rejection TAT QC to HO Team Quality Management Compliance Daily IQC review with Laboratory Quality Manager document sign and flag any trend shift Review EQAS data scoring and discussion of non-conformities with root cause analysis Approve monthly QC summary LJs charts and logbook updates Review and sign off on calibration maintenance logs for all analyzers Ensure reagent logs expiry management and kit validation documentation are updated Conduct monthly internal audits verify SOP compliance sample logs and result traceability Ensure CAPA closure within 7 working days of any non-compliances or deviation Ensure SOP version control and display conduct annual policy review with Central QA team Pre-Analytical Sample Management Supervise specimen collection quality labeling accuracy transport condition and rejection criteria compliance Conduct random audits of sample adequacy and SOP adherence by phlebotomy and accessioning teams Ensure timely centrifugation of time-sensitive parameters Coordinate with logistics and floor teams for timely sample receipt and prioritization of samples Conduct monthly training for high-error Pre Analytical Non Compliances phlebotomy branch teams Technical Team Training Development Conduct structured induction and monthly training programs on SOPs test parameters compliances and QMS updates Review competency assessments technical error trends and initiate re-training wherever needed Lead scientific case discussions and knowledge sessions to upskill team members Consumables Reagents Instrumentation Infrastructure Oversight Review monthly consumption patterns of reagents kits and consumables against test volume Validate monthly indents before purchase approval avoid overstocking stockout Monitor machine downtime AMC status and repair costs escalate cost overages to Central Team Review daily maintenance calibration logs and error flags on automated machines Approve validation protocols for new test methods or equipment introduced in the laboratories Ensure zero downtime and contingency planning for analyzers through AMC adherence and backup systems Clinical Interface Doctor Engagement Address Corporate Parties and clinician queries including result clarification discrepancy resolution and diagnostic suggestions Maintain communication with top KOLs A category customers key discussions complaints follow-ups Participate in regional CMEs RTMs and case-based learning sessions with the medical community Build credibility for DBCL services through scientific communication and evidence-based advice Success Metrics 100 accuracy rate in diagnostic tests and reports 100 timely delivery of diagnostic results within established turnaround times 90 achievement of Quality indicators Laboratory Performance Score Adhere to a budget with no more than 2 variance Customer feedback score of 4 8 or higher One RTM CME per month