▷ (15h Left) Support Manager, Screening

Who we are Metso is a frontrunner in sustainable technologies end-to-end solutions and services for the aggregates minerals processing and metals refining industries globally We improve our customers energy and water efficiency increase their productivity and reduce environmental risks with our product and process expertise Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment Our people are highly motivated self-automated and driven Our culture Our values of high ambition-always customer in centre getting it done together and being open and honest guide our everyday decisions and way of working They are the guiding principles we expect everyone to act accordingly and we believe that by living our values we will build a common thriving culture The role The Screening Area - Support Manager is responsible for all screening related activities interactions between the Screening Business line and the sales and support teams in India They will be supporting the Greater India Market Area Sales teams and account managers including Capital Sales teams Site Account Managers SAM and Global Key Account Managers The objective of the position is to provide Screening product support mostly technically but with some commercial accumen This will include regional market awareness to guide and advise the Screening Business line of regionally required product ranges and product development innovation and Market price guidance Main Responsibilities include Receives and reviews the RFQs Request for Quotations from MA Sales teams and starts the quotation process within the Screening business line SCB team Discusses and establishes required equipment selection and specifications with the support of SCB Proposals teams proposals manager product managers Research Test and Development project managers and regional engineering teams as need arises Support the business in identifying and proposing the best product package for the client s application considering all factors including suitability and value for money Acts as the interface between the SCB Proposals team and the MA sales team in the communication with customers during the bidding stage Works with the SCB Delivery teams across the Greater India MA to offer the best solutions to customer SCB and MA needs Maintains open communication regarding work progress and questions from the MA sales teams and customers Reviews cost calculations for the offered equipment solutions based on data provided by the SCB delivery and quotation teams to ensure the scope is in line with the project specific requirements Works with the Proposals team to ensure the final quotation documentation including requesting and collecting required attachments such as deviations from client request data sheets drawings spare parts services and all relevant data are all captured correctly and meet the needs of the customer MA and SCB Along with the proposals team is responsible for obtaining MA legal advice and ultimately approval for tender and proposal documents Ensures the bid approval documentation is correct and complete for approval by the management team according to approval grid Develop and deliver presentations to major clients both in-house and externally as required working appropriately with other key stakeholders including from the Capital Equipment team Is responsible for maintaining and updating documents and document library for selected equipment for all region-specific enquiries Provide application product and technical support for the Screens business in line with the strategies of the regional sales teams Review inquiries and determine the scope of supply and selection and sizing of equipment to provide the most appropriate process solution Reviews received draft orders and order documents for deviations from the submitted firm proposal and reports deviations to Sales or and the proposal manager for further decision Performs other miscellaneous duties on request Takes the lead if when a customer has a problem coordinating the MA Sales team and SCB to deliver fast customer focused solutions that exceed the customers expectations whist maintaining the wellbeing of the Metso brand Works with the sales teams and account managers for spare parts planning and sales strategies for supplying stocking and managing spare parts Works with the sales teams account managers and field service teams to ensure all service duties are The successful candidate will possess Bachelor s degree in Mechanical Engineering Mineral Processing Mining or equivalent Minimum 10 years experience in Engineering Sales Proposals Management or Product Support role s for large project activities preferably with Aggregates Mining Mineral Processing or Industrial Minerals Equipment and Projects Ability to interpret the data accurately and background experience of dealing with complex and large tender bids and associated documentation Experience with Vibrating equipment is essential Experience with the use of SalesForce and SAP is preferred Knowledge and comprehensive understanding of Vibrating equipment specifically screening and vibratory feeders Knowledge and understanding of Mineral processing and associated equipment Tertiary qualification in Engineering discipline Must be able to effectively discuss explain and coordinate requirements and designs with engineers across other functional disciplines High degree of precision and attention to detail Fundamental knowledge of commercial and legal terms and conditions Willingness to develop the technical knowledge in mineral processing applications and Metso portfolio into a strongly sales-oriented support function Strong negotiation skills Highly organized and able to multitask and prioritize various activities to ensure timely and accurate compliance with schedule and budget requirements Excellent communication skills both written and oral and good interpersonal skills are required as the successful candidate will have frequent interaction with both internal and external customers Fluent English proficiency in both written and verbal segments is required Self-motivating and target driven Highly motivated with ability to work and meet tight delivery schedules Strong personality to correctly overcome information deficits including the willingness to seek support from others Experience knowledge in Aggregates or Mining and understanding our customers processes Must be able to function effectively both as a member of a team and as an individual Must be capable of effectively and accurately working on several projects at one time In depth knowledge of personal computers including MS Office products Word Excel Power point Willingness for domestic and international travel as needed Must have valid driver s license and passport A Team Player What s in it for you An inspiring purpose - Enabling sustainable modern life Minerals and metals are the backbone of essential functions in the modern world However there s a pressing need for more sustainable solutions to collect and process them At Metso you get to be part of transforming the industry and making a positive change Wellbeing and safety - Benefit from occupational healthcare generous benefits plan healthy living rewards mental well-being services and engagement surveys Compensation and rewards - Global incentive program tied to business and performance targets car benefits and meal benefits Hybrid working possibilities - While we are big advocates of meeting and collaborating in person we believe in fostering a flexible work environment A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential A culture that is courageous compelling and caring and unites our people to build a sustainable future together Extensive learning opportunities - Ongoing growth dialogues internal mobility mentoring programs education assistance ambitious projects and global opportunities Worldwide support - Leverage our network of peers across the world offering valuable assistance We get things done together through open and honest communication Get in touch Want to rise above the possible with us Click Apply now to leave your application We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification If you re excited about this role we encourage you to apply even if you don t meet all the requirements You may be the right candidate for the role