Senior Servicenow Developer

Company Description At Nielsen we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results Our talented global workforce is dedicated to capturing audience engagement with content - wherever and whenever it s consumed Together we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution When you join Nielsen you will join a dynamic team committed to excellence perseverance and the ambition to make an impact together We champion you because when you succeed we do too We enable your best to power our future Overview We are looking for an experienced Senior ServiceNow Developer and Administrator to join our ServiceNow platform team at Nielsen In this role you will work closely with business and IT stakeholders to understand requirements and design configure develop implement maintain and optimize Nielsen s ServiceNow platform and related modules If you have solid ServiceNow development and administration experience in the ITSM SPM ITOM modules scripting skills and a passion for implementing best practices we want to hear from you Responsibilities Collaboration Collaborate with cross-functional teams including Infrastructure security business vendors and other stakeholders to identify opportunities for process improvement and innovation gather business requirements and translate them into technical designs and process workflows in ServiceNow Implementation Design build and deploy ServiceNow solutions including custom applications workflows forms scripts features and enhancements using ServiceNow development and industry best practices Integration Integrate ServiceNow with other systems and applications to streamline data exchange and improve operational efficiency Support Troubleshoot triage and resolve incidents problems requests changes events logged in ServiceNow across all ServiceNow modules and custom applications related to functionality performance integrations etc providing timely support and guidance to stakeholders Reporting Create and optimize reports dashboards KPIs to track volumes trends SLAs and other metrics System Administration Perform system administration tasks - manage users access controls implement upgrades maintain data integrity Maintenance Manage and drive ServiceNow upgrades by creating and executing the upgrade plan including testing defect tracking and resolution by coordinating with stakeholders Agile Release Management Managing team work using Agile methodology with backlog management sprint planning scrum calls daily sync etc Documentation Create and maintain comprehensive documentation including technical specifications configuration guides standard operating procedures and runbooks Training and Mentoring Provide training and guidance to junior team members on ServiceNow development best practices Continuously identify opportunities for process and system optimization implement automation where possible Qualifications Bachelor s degree in Computer Science Information Systems or related field 4 years of hands-on ServiceNow development and administration experience Certified System Administrator and Certified Application Developer certifications Excellent knowledge of ServiceNow modules - SPM HR SecOps VR ITAM ITOM ITSM etc Experience with JavaScript HTML CSS AngularJS REST API JSON Excellent troubleshooting and analytical skills Strong written and verbal communication skills with the ability to translate technical concepts to non-technical stakeholders and ability to interact with global teams Collaborative mindset with the ability to work effectively in a team environment as well as independently with minimal supervision Ability to adapt to changing priorities and business needs in a fast-paced dynamic environment Additional Information Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money Nielsen recruiters will only contact you through official job boards LinkedIn or email with a domain Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses Always verify that email communications come from an address If you re unsure about the authenticity of a job offer or communication please contact Nielsen directly through our official website or verified social media channels