4d Developers India 2-5 Yrs., 2 Position

3 weeks ago

India Zensar Full time

Please find JD below for 4D Application SupportJob Title Level 2 Application Support Engineer 4D Job Summary The Level 2 Application Support Engineer will be responsible for providing second-line support for applications developed using the 4D programming language and database environment This role involves troubleshooting and resolving complex issues maintaining application performance and supporting end-users and business teams The ideal candidate should have a strong technical background familiarity with 4D applications and experience with application support processes Required Skills and Qualifications Technical Knowledge Strong experience with 4D application development and support Proficiency in 4D programming language database management and query optimization Familiarity with support ticketing systems and monitoring tools Problem-Solving Excellent troubleshooting and analytical skills with a focus on identifying root causes and implementing solutions Ability to work under pressure and prioritize tasks in a fast-paced environment Communication Strong written and verbal communication skills to effectively document and explain technical issues Proven experience in working collaboratively with cross-functional teams and end-users Experience 2-5 years of experience in Level 2 application support or a related technical support role Experience with ITIL or other service management frameworks is a plus Previous experience in supporting business applications in industries such as finance healthcare or logistics is advantageous Preferred Certifications Optional ITIL Foundation Certification or equivalent 4D Developer Certification if available Key Responsibilities Issue Resolution and Troubleshooting Respond to and resolve escalated issues from Level 1 support Analyze troubleshoot and resolve application incidents both functional and technical ensuring minimal disruption to users Use 4D-specific tools and logs to investigate issues and determine root causes Document and communicate resolution steps to Level 1 support and business users Technical Support and Maintenance Monitor application performance manage error logs and preemptively address potential issues Manage configuration settings within the 4D application and execute minor configuration changes as needed Assist in application maintenance tasks including data validation integrity checks and application optimization User Support and Training Work closely with business users and Level 1 support teams to provide clarity on technical issues and application functionality Assist in creating user guides FAQs and training materials for end-users Document troubleshooting processes known issues and solutions to create a knowledge base for the support team

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