Senior Manager

Role Senior Manager - Hire to RetirePosition GBS HTR Regional Service Delivery LeadRegions North America Europe or ANZWork Location This is work from office in Ahmedabad There is a possibility of Hybrid after completing 3-4 months in the role We encourage Women Leaders to apply for this role Position Summary As the GBS HTR Regional Service Delivery Lead you will oversee the end-to-end delivery of Hire-to-Retire HTR services including Payroll Operations Employee Data Management EDM and future transitioned processes on the HR scope across your designated region Reporting to the Global HTR Service Delivery Lead you will be accountable for meeting service-level agreements SLAs ensuring operational excellence and driving continuous improvement You will provide strategic leadership to your regional team managing resources performance and stakeholder relationships while ensuring compliance with global standards regional regulations and business needs Demonstrated expertise in regional HTR operations is highly valued Primary Responsibilities Leadership Team Development Provide leadership to the regional team by setting goals delivering regular feedback and facilitating career development opportunities Ensure the team performs at a high level continuously improving service delivery and operational efficiency Responsible for hiring and resource development Operational excellence Payroll Oversee payroll processes including reconciliations validations processing and reporting Ensure timely and accurate payroll delivery adhering to compliance requirements legal standards and internal controls Operational Excellence Employee Data Management EDM Administer HR Information System HRIS transactions managing onboarding offboarding organizational changes and position management Ensure data accuracy and process efficiency across the employee lifecycle Efficiency Innovation Drive process automation implement innovative solutions and enhance data visibility and accuracy Continuously evaluate operational capabilities and identify opportunities to streamline processes Performance Management Contribute to the definition of key performance indicators KPIs and SLAs measure operational performance and conduct performance reviews Develop action plans to address gaps Controls Compliance and Risk Management Ensure compliance with regional regulations data privacy standards and internal controls Mitigate risks associated with HTR operations to safeguard company reputation and operational integrity Internal collaboration Collaborate with other regional Leads for best practice sharingStakeholder Engagement Build strong relationships with internal stakeholders including HR regional teams and external partners such as payroll providers Act as a trusted advisor aligning HTR services with broader business objectives and regional needs Strategic Initiatives Transformation Lead the implementation of strategic initiatives including scope expansion process transformation and technology upgrades to drive regional and global HTR goals Education Bachelors degree in Human Resources Business Administration or a related field required Masters degree e g MBA preferred HR domain certification is mandatory Payroll certification is a plus Experience 15 years of progressive experience in Hire-to-Retire operations specifically with North American European or ANZ-based clients or companies preferably in the FMCG industry 10 years of leadership experience managing large cross-regional teams Workday experience is advantageous Proven track record of driving business value through process optimization strategic planning and technology innovations Extensive experience in stakeholder management and building high-performing teams Skills Exceptional communication presentation and stakeholder management skills Ability to manage change in a dynamic work environment while maintaining high team morale and operational efficiency High emotional intelligence with a focus on stress management empathy and relationship - building Strong strategic thinking with a passion for continuous improvement and operational excellence Ability to manage multiple priorities in a fast-paced environment adapting to evolving business needs